Info

This guide walks you through how to troubleshoot and resolve outstanding imports (missing data) in PMI.

General Note
The data displayed in PMI is based on the data we received and imported from your supplier. If an export file has not been shared with PMI, the data will not appear in PMI. In such cases, you may need to request a new export from your supplier.

Step-by-Step Guide

Step 1: Access Import Status

• Go to Administration > Import Status in the navigation menu.
• Any missing import will be clearly highlighted in red.

Need Help?
If the issue persists, reach out to our support team at support@d2o.com. We’re here to help you resolve it quickly.

Step 2: Review the Import Details

• Click on the red-highlighted (also see column: Status and Information).
• A pop-up window will appear with detailed instructions on how to resolve the issue, including the contact person and additional import information.

Step 3: For API Integrations

• If the import is API-based, click Reload (located to the right of “Last Import Received”).
• The system will re-trigger the import, and the missing data will update shortly in PMI.

Need Help?

If the issue persists, reach out to our support team at support@d2o.com. We’re here to help you resolve it quickly.