How to do EMMA mapping
What is EMMA mapping?
EMMA is a unified system used by hotels to encompass revenue management, property management, business analytics and more. All of the data imported from EMMA needs to be mapped to the correct department in PMI. This is done when a property is first set up in PMI, and again as new accounts are added. EMMA imports data to PMI early every morning, and contains data from the past 7 days.
How do I access the screen?
On the PMI Home Screen, a red box will appear with information about any accounts that need to be mapped. Clicking on the box will take you directly to the Mapping module, or you can go via the main menu in the top left corner and select Mapping – Accounts, under the column Administration.
View options
Select the property you wish to work with, if you have access to more than one property, then select All. When starting out, it is best to check all the boxes in the View options dropdown, to make sure that everything is uploaded properly, except for PMI Planning and GoGreen. Those are only applicable if they are part of your PMI package and they are handled seperately.
At the top of the page, make sure you have selected ALL as your view option and not a specific department. In the Interface column, click the dropdown list and choose one of the EMMA interfaces. When you first enter the Mappings page, the unmapped accounts will appear at the top of the list. Click on “Department ID” to sort the column.
If other accounts have already been mapped, you can see how they have been done by going to that department on top of the page. This will give you an idea of how it should look like.
How to map the accounts
Interface: EMMA Revenue history
01_Room – This is always mapped to the property and not a specific segment.
02_F&B – This is mapped to a profit center, e.g Bar 1 -> Bar, Restaurant 2 – Bfst food -> Breakfast.
Always map to a specific segment if available.
03_M&E –This is always mapped to M&E Department or Conf. Room Rental -> Specific Segment.
Always map to a specific segment if available.
04_Other – This is always mapped to Other -> Specific Segment.
Always map to a specific segment if available.
Interface: EMMA Covers History
If you add covers manually, this could result in double covers in PMI. If this happens, you need to remove the manual edits to get the correct figures.
Map the covers to the correct profit center, then select the corresponding food segment, if available, and then save in the top right corner. See the example below.
Interface: EMMA Rooms History
This should be mapped to the property, and then to the corresponding segment.
Please select the Rooms History interface in the drop down list, and have a look at previously mapped accounts to know how to map the unmapped segment. Below, you can see how EMMA segments are mapped to PMI segments.
Interface: EMMA Rooms On The Books (OTB)
This should be mapped to the property and then to the corresponding segment. Please select the Rooms On The Books interface in the drop down list and have a look at previously mapped accounts to know how to map the unmapped segment. Below, you can see how EMMA segments are mapped to PMI segments.
The only statuses that can be imported to PMI are Confirmed and Tentative.
Interface: EMMA Sales & Catering (SC) On the Books (OTB)
This should be mapped to the property and then to the corresponding segment. Please select the SC OTB interface in the drop down list and have a look at previously mapped accounts to know how to map the unmapped segment. Below, you can see how EMMA segments are mapped to PMI segments.
Interface: EMMA Arrivals/Departures
This should always be mapped to the property.
Other Info
Locked/Unlocked account.
All saved accounts are automatically locked. To open a row for editing, simply click on the lock icon. Remember to save.
Food and Drinks
Make sure the spoon and fork icon turns blue when the account is linked to food revenue. This should happen automatically, but always check to make sure that it has. Do not click the spoon and fork for Drinks. If the icon is activated, revenue will be linked to food.
This does not apply for OTB mappings, only for EMMA revenue.
Verifying revenue in departments
If you would like to verify that the figures are correct, you can go to the Flash report via the side menu on the Home screen. Click on the revenue for the department you wish to verify on a day in the past. This will open up a pop-up box with all accounts imported that day. You can also look at month-to-date figures at the bottom of the page, and click on that to get the pop-up.
Troubleshooting tips
This section provides additional troubleshooting advice for readers experiencing specific issues. While it’s packed with useful insights, you may skip it if you’re not facing any related problems.
Resolving Data Discrepancies Between PMI and Your Source System
The data in PMI are extracted not only from an export file we receive but also through various active APIs that provide real-time data from the source system interface. If you find any discrepancies, you can cross-check the figures using the Import status module in PMI. The module lets you track down imported data at a granular level, which can considerably simplify the process of validating the figures.
If discrepancies or missing data between PMI and the source system persist, the first step should be to inspect the PMI settings and mappings. You can also open a support ticket at your chain's service desk or the source system provider. When doing so, include all relevant information and specify that the issue is related to data discrepancies between the source system interface and PMI.
-
Getting started
-
-
- Arrivals/Departures
- Data elements required from PMS
- Manual Export PMS – Fidelio
- How to do a manual PMS export from Opera
- Manual Export PMS – Picasso
- Manual Export PMS – Protel
- Manual Export PMS – Spirit Web
- PMS – Cenium
- PMS – Citybreak
- PMS – Fidelio
- PMS – Opera
- PMS – Protel
- How to do a manual PMS export from HotSoft
-
Video tutorials
-
- Administration Labor cockpit [14:49]
- Bar and Pub Labor cockpit [12:21]
- Breakfast Labor cockpit [12:05]
- Consolidated view in Benchmarking and Management Perspective [3:20]
- Flash Report Onboarding [6:27]
- Flash report overview [2:25]
- Food cost cockpit [6:21]
- Kitchen Labor cockpit [11:28]
- Labor Cockpit Onboarding [18:16]
- Labor cockpit overview [3:12]
- Live forecast 1/5 navigation [5:05]
- Live Forecast 2/5 Rooms [5:05]
- Live forecast 3/5 meeting & event [5:40]
- Live forecast 4/5 food & beverage [6:11]
- Live forecast 5/5 breakfast [7:19]
- Live forecast onboarding [6:06]
- Live forecast overview [2:58]
- Management perspective overview [3:06]
- P&L Planning 1/10 Purpose and benefits [2:25]
- P&L Planning 10/10 How to approve forecast and budget or target [2:34]
- P&L Planning 2/10 Navigation [4:26]
- P&L Planning 3/10 How to build a total [4:29]
- P&L Planning 4/10 Three ways of inserting figures [4:32]
- P&L Planning 5/10 How to add a sub account [1:42]
- P&L Planning 6/10 How to build a constant [2:42]
- P&L Planning 7/10 Staff module [2:48]
- P&L Planning 8/10 How to add a staff member [1:33]
- P&L Planning 9/10 How to revise and submit a forecast [3:01]
- PMI Planning Staff Module Overview [3:07]
- Repair and Maintenance Labor cockpit [13:01]
- Restaurant Labor cockpit [12:30]
- Schedule 1/8 Navigation [5:12]
- Schedule 2/8 How to create a labor cockpit schedule [4:29]
- Schedule 3/8 How to add a team member [2:07]
- Schedule 4/8 How to create a shift code [3:30]
- Schedule 5/8 How to add shift codes to team members [3:41]
- Schedule 6/8 How to create a rotating schedule [3:20]
- Schedule 7/8 How to replace shift codes for a period [2:00]
- Schedule 8/8 How to create split shifts between departments [2:42]
- Stewarding Labor cockpit [11:38]
- Timesheet Onboarding [4:14]
- Show all articles ( 26 ) Collapse Articles
-
- Articles coming soon
-
- Administration Labor cockpit [14:49]
- Bar and Pub Labor cockpit [12:21]
- Breakfast Labor cockpit [12:05]
- Food cost cockpit [6:21]
- Front office Labor cockpit [12:05]
- Housekeeping Labor cockpit [11:20]
- Kitchen Labor cockpit [11:28]
- Labor Cockpit Onboarding [18:16]
- Labor cockpit overview [3:12]
- Repair and Maintenance Labor cockpit [13:01]
- Restaurant Labor cockpit [12:30]
- Schedule 1/8 Navigation [5:12]
- Schedule 2/8 How to create a labor cockpit schedule [4:29]
- Schedule 3/8 How to add a team member [2:07]
- Schedule 4/8 How to create a shift code [3:30]
- Schedule 5/8 How to add shift codes to team members [3:41]
- Schedule 6/8 How to create a rotating schedule [3:20]
- Schedule 7/8 How to replace shift codes for a period [2:00]
- Schedule 8/8 How to create split shifts between departments [2:42]
- Stewarding Labor cockpit [11:38]
- Timesheet Onboarding [4:14]
- Show all articles ( 6 ) Collapse Articles
-
- How to create a pre-populated new plan for Budget or Forecast [3:02]
- How to edit a plan [3:52]
- P&L Planning 1/10 Purpose and benefits [2:25]
- P&L Planning 10/10 How to approve forecast and budget or target [2:34]
- P&L Planning 2/10 Navigation [4:26]
- P&L Planning 3/10 How to build a total [4:29]
- P&L Planning 4/10 Three ways of inserting figures [4:32]
- P&L Planning 5/10 How to add a sub account [1:42]
- P&L Planning 6/10 How to build a constant [2:42]
- P&L Planning 7/10 Staff module [2:48]
- P&L Planning 8/10 How to add a staff member [1:33]
- P&L Planning 9/10 How to revise and submit a forecast [3:01]
- PMI Planning Staff Module Overview [3:07]
-
- PMI GoGreen - Cockpit overview [2:49]
- How to create a pre-populated new plan for Budget or Forecast [3:02]
- PMI GoGreen - Water [3:04]
- PMI GoGreen - Missed opportunities [2:57]
- PMI GoGreen - Register actual consumption [2:24]
- PMI GoGreen -Towels & linens [3:02]
- PMI GoGreen - How to prevent food waste [3:03]
- PMI GoGreen - How to reduce energy waste [3:08]
- PMI GoGreen - Waste [3:04]
-
-
PMI Release notes
-
- Refrigerants and Fuel Tracking for GoGreen cockpits enhancement - 11.24
- KPI targets enhancement - 10.24
- Automatic renewal of constants enhancement - 10.24
- GoGreen manual entry enhancement - October 2024
- CO2 factors enhancement - September 2024
- KPI targets enhancement - July 2024
- NextGen Rooms Live forecast statistics and pickup data enhancement - July 2024
- Date picker enhancement - July 2024
- Update to NextGen Rooms Live forecast - June 2024
- P&L planning accounts enhancement - June 2024
- Weather normalization enhancement May 2024
- Update to NextGen Rooms Live forecast page: Sense check updates, May 2024
- PMI adoption index enhancement May 2024
- PMI adoption index enhancements - April 2024
- Consolidation OTB enhancement - April 2024
- Update to NextGen Rooms live forecast page: Personal view options, Mar 2024
- User administration enhancements March 2024
- GM daily digest enhancement March 2024
- PMI Index calculation updates for 2024
- KPI targets enhancement February 2024
- KPI targets enhancement - January 2024
- Express planner enhancement 12.24
- GoGreen Task Bank and Cockpit enhancements - 12.24
- Show all articles ( 8 ) Collapse Articles
-
- GoGreen benchmarking
- GoGreen index calculation enhancement
- PMI adoption index: Help videos for measurements
- Activity log enhancement
- Arrivals and departures forecast enhancement
- KPI upload tool enhancement
- GoGreen Food waste cockpit enhancement
- GoGreen Doing cockpit enhancement
- Benchmarking: PMI Index value updates based on time period selected
- GoGreen cockpit: Highlight months missing data on 12 month graph
- KPI targets enhancement - January 2023
- Goal distribution tool enhancement - September 2023
- Planning set up enhancement: Roll forward forecast
- Live forecast enhancement: Editing ARR values
- User administration release note
- New page view of Rooms live forecast - Dec 2023
- Show all articles ( 1 ) Collapse Articles
-
- 15th of March – Ability to reverse Benchmarking calculation
- 15th of March – Possibility to add department type as an additional dimension when using Account ID in the P&L report
- 15th of March – Print a list of all unmapped accounts on chain level
- 15th of March – Printing to excel and PDF
- 16th of March – Introduction to PMI
- 26th of April – Room Live Forecast – Change to pickup fields
- Import status enhancement - September 2022
- 7th of September – Information/calculation rows in PMI schedule
- 9th of August – Export to Google Sheets
- 9th of June – PMI Advanced settings – Period locking
- GM daily digest enhancements
- PMI adoption index: Option to filter scores by group and export scores
- Profit center Live forecast: Automatically switch between OTB and revenue driver
- SMART Forecast enhancement - September 2022
-
-
Onboarding
-
- Onboarding roles – Breakfast
- Onboarding roles – Finance
- Onboarding roles – Food cost
- Onboarding roles – Front Office
- Onboarding roles – Housekeeping
- Onboarding roles – Kitchen
- Onboarding roles – Restaurant and Meeting & Event
- Onboarding roles – Stewarding
- Onboarding roles – Repair and Maintenance
- GM Introduction to PMI
- Onboarding roles – Bar and Pub
- Onboarding roles – Administration
-
-
GM's corner
-
PMI homepage
-
PMI planning
-
- Setting productivity targets and hours
- How to set productivity targets and/or hours in Budget & Forecast module
- How to work with Rooms Budget and forecast
- How to work with non-rooms Budget and forecast
- Use Forecast/Budget hours from Cockpit in P&L Staff module
- What is Room revenue planning?
- Express planner overview
- How the Express planner works
- Express planner: Settings explanation
- Operational targets overview
- How to input a budget in PMI
-
- Accounts overview
- How to populate and edit accounts
- How to approve a forecast or budget in PMI
- How to copy from reference
- How to edit and update using the staffing tool
- How to make a profit forecast
- How to set up a weekly Live forecast
- How to add a comparison year in P&L
- How to modify a P&L report
- Planning Menu – Tools and View Options overview
- Planning staff module overview
- How to build a report
- How to add staff and manage staff cost
- Staffing screen overview
- How to input a budget in PMI
-
-
Cockpit
-
- Labor cockpit overview
- Labor Cockpit Preparations
- Labor cockpit cost driver
- SMART forecast explained
- How does SMART allocate daily hours?
- Using arrivals and departures as a cost driver
- Closing Profit Center or Cockpit
- How to work with labor cost
- Min/Max explanation
- Parent and sub-cockpits explained
- Staffing guide explained
- How to calulate arrivals and departures in the Labor cockpit
- Types of cockpits in PMI explained
- Daily and weekly routines for department heads
- Understanding the importance of including outsourced labor hours in PMI
-
- Labor cockpit schedule
- How to make a schedule
- How to revise a schedule
- PMI Schedule: Information, Calculation rows explanation
- Predefined shift codes
- Printing a schedule
- Revise staff
- Schedule 1/8 Navigation [5:12]
- Schedule 2/8 How to create a labor cockpit schedule [4:29]
- Schedule 3/8 How to add a team member [2:07]
- Schedule 4/8 How to create a shift code [3:30]
- Schedule 5/8 How to add shift codes to team members [3:41]
- Schedule 6/8 How to create a rotating schedule [3:20]
- Schedule 7/8 How to replace shift codes for a period [2:00]
- Schedule 8/8 How to create split shifts between departments [2:42]
- Scheduling
- Split Shifts Between Departments
- The Schedule Tools & View menu
- Show all articles ( 3 ) Collapse Articles
-
-
Live forecast
- Live forecast overview
- How to set up a Live forecast: configuration settings
- Live forecast tools and personal view settings
- PMI prediction explained
- Pickup explanation
- Profit center Live forecast: Automatically switch between OTB and revenue driver
- Revenue driver explained
- Segment OTB
- Submit Live Forecast to Forecast (monthly routine)
- NextGen Rooms Live forecast overview
- Rooms Live forecast: Weekly routine overview
- Rooms live forecast: How to work with auto Live forecast
- NextGen Rooms live forecast: Personal view options
- Rooms Live forecast: Sense check mode explained
-
Data analysis views
-
Administration
-
GoGreen
-
- Comparative data explained
- Data table general explained
- Formula/Calculations explained
- Goal charts and YoY comparison explained
- GoGreen Learning page overview
- How to edit a GoGreen plan
- How to set up a Plan
- Intro to NextGen GoGreen Planning
- Main chart explained
- Plan values explained
- Save your progress explained
- Sense check mode explained
- Unit price explained
- Volume/usage/consumption explained
- How to do a monthly forecast routine in NextGen Planning
- How the GoGreen targets are calculated
- Show all articles ( 1 ) Collapse Articles
- GoGreen Doing Cockpit overview
- GoGreen index overview
- GoGreen benchmarking
- GoGreen index: How are the measurements calculated?
- GoGreen Learning page overview
- Useful links for sustainability and environmental management best practice
- GoGreen targets explanation
- How to make a manual entry in a GoGreen cockpit
- Weather normalization explained
- Weather normalization overview
- GoGreen home page overview
- CO2 factors overview
-
-
FAQ
-
- How can I see the hours that are imported to PMI?
- How do I enter the rates?
- How do I know if I am scheduling according to activity?
- How does PMI summarize the hours?
- How is productivity calculated?
- What are fixed hours?
- What are productive and non-productive hours?
- What are the rates and how are they calculated?
- What is a cost driver?
- What is min/max hours?
- Why do the planned hours in the Timekeeping System (TKS) not match PMI?
- Why is the total number of hours for the month too low/high?
- What is SMART?
-
- How do I estimate my Closing Inventory?
- My food cost % is wrong (too high/low). Why is that?
- My turnover days are set to 32. What does that mean?
- What are my routines in the Food cost cockpit?
- What do I enter in the Purchase column?
- What is opening and closing stock?
- What is the recommended number of turnover days?
- What is turnover days and how is it calculated?
- Where do I change my food cost forecast?
- Why is opening and closing stock important?
-
- Can one employee work in two departments?
- How do I add a shift code?
- How do I copy hours into the unspecified row (Timekeeping system excluded)
- How do I create a rotating schedule?
- How do I make a new schedule?
- How do I navigate the tools in the schedule?
- What are timekeeping system (TKS) excluded hours for?
- How do I add a schedule to my cockpit?
-
- How do I copy to Live forecast?
- How do I submit my Live forecast to forecast?
- How do I reset the pickup for a full month?
- Why do I have a red triangle to the left of the date?
- What is Pickup statistics?
- What are covers?
- What are the seasons in PMI?
- What do the pickups show and why are they sometimes negative?
- What is a revenue driver?
- What is the difference between Forecast and Live forecast?
- Why does on the books in PMI not match what we have in our PMS?
- How do I calculate ARR and ADR?
-
- Can I edit the figures in the Flash report?
- Different view options in the Flash report
- How am I performing compared to my forecast/budget/last year?
- How can I print the report?
- How can I switch between viewing daily and monthly figures?
- How do I check what segments add to the total daily figure?
- How do I edit my covers?
- Why are my room/guest nights wrong?
- What is the Flash Report
- Why is my revenue wrong?
-
- How do I know if the mapping is correct?
- How do I know where accounts should go in PMI?
- How do I map the categories in Timekeeping (TKS)?
- I cannot see my department in Timekeeping System (TKS) mapping. How do I see it?
- There is a position missing in the Timekeeping system mapping. How can I fix this?
- What are Categories in PMI Timekeeping system?
- What is Departments in Timekeeping system (TKS) mapping?
- What is mapping accounts?
- What is mapping – timekeeping system?
-
KPIs
-
General user knowledge
-
Miscellaneous
-
access system
-
d2o team only
-
- Articles coming soon
-
- Articles coming soon
-
- Articles coming soon
-
- Articles coming soon
-