What is Benchmarking in PMI?

Benchmarking allows you to compare your performance against other properties within your group. The properties you have access to view depends on decisions from the group’s head office.

You can choose to compare revenue, productivity or GoGreen. If you want to add or change what you see, please contact support@d2o.com. Please note that any changes will be applied to the whole group so there must be a consensus.

Intended users

Management Team, Head Office Representatives

How to use Benchmarking?

When choosing to see Month End (ME) for the current period, the report shows the actual data plus the last saved Live forecast.

Adjust the comparative data being viewed in the table via the view options icon in the top right of the screen.

1. Show MAD/MAPE − (available for revenue view only) measure forecast accuracy.  See the MAPE & MAD explainer article for more details.
   • • MAD = Mean Absolute Deviation. 
       It shows, in the same unit as your KPI (e.g. currency or RevPAR), how far your forecast is from the actual result on average.
       In plain language, it answers: “How much, on average, is my forecast wrong in real units compared to what really happened?”
       Important! Make sure that your Benchmarking currency is the same as your property currency.
     • MAPE = Mean Absolute Percentage Error. 
       It shows, in percentage terms, how far your forecast is from the actual result on average.
       In plain language, it answers: “By how many percent is my forecast typically wrong compared to what really happened?”
2. Show Group – Select the groups of properties you want to review. The options available will vary depending on your access rights.
3. View – Select the comparative data to display in Benchmarking. Your actual results will be compared to this. The default is Forecast.
4. Currency – Select which currency you want to view the Benchmarking data in.

What details are displayed?

Revenue displays:

1. Total Revenue
   • • KPI Indicates how your total revenue compares to forecast/budget and Last year. Hover over the triangle to see the values being compared.
       • Green triangle: Total revenue exceeds selected comparative data (forecast or budget).
       • Red triangle: Total revenue is less than selected comparative data (forecast or budget).
       • Up arrow: Total revenue is more than the same period last year.
       • Down arrow: Total revenue is less than the same period last year.
       • The percentage is the deviation from selected comparative data (forecast or budget).
         • A red percentage symbol indicates that the performance is worse than the comparative data. Green indicates that it is better.
2. Room Revenue
3. RevPAR
4. TRevPAR
5. Occupancy
6. ARR
7. F&B
8. Other Revenue

Productivity displays:

When viewing Productivity, click the toggle in the header to view Total productivity or Operational productivity. This selection will not effect non-productive hours (Absence and sick leave columns), PMI Index and Food cost. 

1. PMI adoption index: Most recent PMI adoption index property score.
2. RevPOLU: Revenue Per Operational Labor Unit. (Total revenue divided by total paid hours)
   • • KPI indicates how your RevPOLU compares to forecast/budget and Last year. Hover over the triangle to see the values being compared.
       • Green triangle: Total revenue exceeds selected comparative data (forecast or budget).
       • Red triangle: Total revenue is less than selected comparative data (forecast or budget).
       • Up arrow: Total revenue is more than the same period last year.
       • Down arrow: Total revenue is less than the same period last year.
       • The percentage is the deviation from selected comparative data (forecast or budget).
         • A red percentage indicates performance is worse than comparative data, green indicates it is better.A green triangle if you are above, or red if below forecast or budget, depending on what you have chosen as the target.
3. Total absence: Non-productive hours also shown as a percentage of total hours worked. This includes sick leave short term hours if this is activated for your property.
4. Sick leave short term: Sick leave short term hours only – available in properties where it has been used in the TKS mapping. This column can be switched on/off in view settings.
5. Departments: The respective productivity for each department as defined in the labor cockpit.
6. Food Cost %: The percentage of food revenue that is used for food purchases

GoGreen displays:

1. GoGreen index: The current GoGreen index
2. GoGreen CPOR (cost per occupied room)
3. Resource consumption per guest night

Recommendations

If you have several properties in your hotel group or company, you can compare the headings and totals, and benchmark how well you are doing.