Welcome!

PMI is a tool that enables you to easily manage resources such as labor, food, and energy to deliver guest satisfaction while minimizing costs.

It is designed to help you excel in a management position by providing key insights at the right time. This will allow you to plan effectively and make timely, well-informed decisions when it comes to staffing and managing costs.

PMI will help develop your management skills by supporting you in the areas of planning, execution, and adapting to changes.

Your tasks in PMI

Tasks and responsibilities within each role may vary depending on your property, but the main tasks an administrator is usually required to do in PMI are the following:

Optimal staff scheduling

Ensuring staff are scheduled in line with the expected activity at the hotel reduces the risk of over- or under-staffing, leading to a more effective workforce.

1. Plan (Monthly): Confirm the labor forecast for your department. This is done by setting a monthly productivity or hours forecast in PMI.
2. Do (Daily): Adjust staff schedules to be in line with the Smart Forecast. Actual schedules may be created in a timekeeping system or directly in PMI, depending on the chain setup.
3. Monitor (Daily): Use the labor cockpit to compare scheduled hours to forecasted hours for the month and adjust schedules as needed.
4. Evaluate & Learn (Monthly): Review last month’s results against the forecast and identify any discrepancies. Consider adjustments for future productivity improvements.
5. Adjust (Ongoing): Implement actions identified in previous steps.

The PMI adoption index provides guidance and support on completing your tasks and measures how effectively tasks are being carried out.

Tutorial videos

See below for video guidance to get started with your tasks. For more help, use the chatbot icon in PMI.