Productivity Intelligence Aid (PIA) chat

PIA Chat is d2o’s next-generation productivity assistant, powered by GPT-4.1 and built directly into PMI. Designed for hospitality professionals, it streamlines workflows, simplifies complex data, and helps you make faster, smarter decisions.

Currently available for select pilot chains and properties, PIA Chat is planned for public release in Q4 2025. This guide will help you get the most out of PIA if it’s enabled for your property.

Why PIA Chat Matters

In hospitality, efficiency isn’t optional — it’s essential. PIA Chat acts as your intelligent digital colleague, ready to:

• Answer questions about your property’s data.
• Provide explanations and context for PMI views.
• Suggest queries, insights, and next steps.

Whether you manage housekeeping, F&B, or the front office, PIA brings the power of advanced AI right to your daily operations.

Your Command Center: The PIA Interface

PIA Chat’s interface is designed to be intuitive, so you can move seamlessly between tasks. Key features include:

• Dynamic Query Library – Displays suggested queries for the view you’re in. Just select a query and PIA will run it with the right context (including a screenshot if needed). No need to be a data analyst.
• Screenshot Analysis – Grab a screenshot of any view and ask PIA a question. This is especially useful when you want answers based on your own numbers.
• Knowledge Base Access – The built-in Knowledge Base is your digital manual. Search for articles, videos, and tips — or ask PIA to do it for you.
• Interactive Learning – Explore tutorials and guides in text or video format to help your team learn PMI features quickly.
• AI Summaries – Get snapshot summaries of performance areas such as guest night consistency, labor planning alignment, or arrival/departure trends.
• Responsive Chat – Ask questions anytime. PIA can explain a view, run an analysis, or guide you to the right knowledge base content.

Leveraging AI for Smarter Decisions

With PIA, data isn’t just a report on a screen — it becomes guidance you can act on:

• Check if hours align with forecasts or activity levels.
• Spot cost risks before they impact your budget.
• Identify operational trends like arrival spikes or occupancy dips.
• Test scenarios with “what if” questions to plan ahead.

Continuous Learning and Support

• PIA is designed to grow with your needs:
• If you hit a roadblock, you can log a support ticket via the Support blade or support form.
• PIA will try to resolve issues first, but when human help is needed, your request is escalated.
• Continuous updates improve how PIA interprets context, manages tone, and integrates with PMI features.

Tip: Use PIA for both quick checks (“import issues”) and deeper analysis (“compare guest nights vs. last month”). The more specific your request, the more useful the answer.

Example Questions & Answers for PIA chat

PIA Chat is flexible and context-aware, but the way you ask questions matters. Here are some practical examples of how to use it effectively in your daily work:

Q: How can I analyze the data I’m currently viewing?
👉 Use the Query Library. It lists suggested prompts for the screen you’re on and automatically includes a screenshot for context. You can also take your own screenshot and ask any question directly — PIA will use the image to provide tailored insights.

Q: Can PIA help me find information about how PMI works?
👉 Yes. The Knowledge Base tab is your digital manual, with articles, videos, and tips. Ask PIA to search it for you — it will return the most relevant resources, along with direct links.

Q: What if PIA can’t solve my issue?
👉 If the question goes beyond PIA’s scope, you can send a support ticket via the Support blade or the support form. PIA will guide you on when it’s best to escalate.

Q: Can PIA explain what I’m seeing in a PMI view?
👉 Definitely. Ask PIA things like: “Explain the Rooms Management view” or “What does the Import Status page mean?”.

• To understand your own numbers, include a screenshot so PIA can analyze your property’s data directly.
• For Import Status or Mapping Account, you can simply type trigger words like “import issues” or “mapping problems”. PIA will transparently check the API and return the current situation.

Q: Can PIA handle multi-step or cross-view questions?
👉 Yes. PIA can follow a multi-step conversation and combine insights from different views. For example:

1. Start on the first view (e.g. Flash Report) and take (or upload) a screenshot. Then prompt:
   “I will provide you with two images. Please analyze the first image to begin forming your assessment of the property’s state, but hold off on delivering the final, combined executive summary until after you’ve analyzed the second image. Once you’re ready for the second image, let me know. Here is the first image.”
2. Navigate to the second view (e.g. P&L GOP Report) and take (or upload) a screenshot with:
   “Here is the second image!”

PIA will combine both analyses and give you a cross-view summary, just like a manager comparing multiple reports side by side.

Pro Tip: Be specific! Instead of asking “Why is my data wrong?”, try “Why does revenue not appear in Import Status for September 15?” — you’ll get a sharper, more useful answer.

Managing Conversations in PIA Chat

PIA Chat remembers what you’ve been asking about, so it can build on previous context. This is powerful when you’re exploring a topic step by step — but it also means that past context may influence new questions.

• When to keep history: If you’re drilling deeper into the same report, view, or issue, let the conversation flow. PIA will use earlier questions to give more complete answers.
• When to start fresh: If you’re switching to an unrelated topic, open a new chat or clear the conversation history. This avoids old context coloring your new question.

Tip: Think of it like talking to a colleague — if you suddenly switch from discussing revenue to asking about mapping accounts, it helps to reset the conversation so nothing gets mixed up.

Multilingual AI to Serve a Global Industry

Hospitality is international by nature. Your teams and guests often work across languages — and PIA Chat is built to bridge that gap. It can understand and respond in many languages, making it easier for staff in different regions to get the help they need in their native tongue.

Whether you’re in Scandinavia, China, Vietnam, France, or the US, PIA adapts to the language of your question with the same ease it handles your data. This ensures your staff always have an AI assistant that “speaks their language.”

When Misunderstandings Happen

Even the best AI can occasionally misinterpret a question. If that happens:

• Rephrase the question or add more detail.
• Use screenshots for clarity when asking about property-specific data.
• If the issue persists, PIA will guide you to support options so a human can step in.

This layered support model ensures that no query goes unanswered.

Conclusion

PIA Chat represents a new chapter in how hospitality departments work with data. It doesn’t just display numbers — it helps you act on them. By integrating directly into daily workflows, PIA bridges the gap between information and decision-making.

With PIA you’ll find:

• Clearer insights, faster.
• Less manual work, more productivity.
• A supportive digital environment that adapts to your needs.

Embrace the simplicity, enjoy the efficiency, and let PIA guide your team toward smarter, data-driven decisions — while enhancing the guest experience you strive to deliver every day.