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Benefits realization enablement at d2o

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What is benefits realization enablement?

Benefits realization enablement (BRE) is designed to ensure that hospitality businesses fully realize productivity improvements. The BRE team works closely with clients, offering continuous support, training, and best practices to maximize software capabilities. They assist hotel managers in leading change and achieving sustained productivity gains, fostering a culture of continuous improvement.

The BRE team provides hands-on training on-site and through online webinars. They offer in-depth knowledge on PMI hospitality productivity and customized reports. Additionally, they create knowledge base articles and video tutorials, serving as subject matter experts in PMI, performance management intelligence, knowledge transfer, and strategic change processes.

“Simplicity can only be achieved by those who understand complexity. Competitive advantage can be achieved by those who solve complex problems with simplicity.”

– Young Ngoc Nguyen – d2o founder and CEO

Detailed functions of the BRE team

Training and Support: The BRE team provides comprehensive, hands-on training sessions on-site to ensure clients are comfortable and proficient with the PMI software. They also conduct online webinars, offering flexible learning opportunities that accommodate the diverse schedules of hospitality professionals.

In-Depth Knowledge Sharing: With their extensive expertise in PMI hospitality productivity, the BRE team offers deep insights into the software’s functionalities. They generate customized reports tailored to the specific needs of each client, enabling precise performance tracking and decision-making.

Expertise and Leadership: As subject matter experts, the BRE team plays a crucial role in knowledge transfer, ensuring that clients understand and can leverage performance management intelligence. They guide strategic change processes within organizations, driving continuous improvement and long-term success.

Content Creation: To facilitate ongoing learning and support, the BRE team is instrumental in creating knowledge base articles and video tutorials. These resources serve as valuable references for users, helping them to navigate and utilize the PMI software effectively.

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What success looks like

Success is when the GM realizes the benefits by enabling and encouraging their team to adopt best practices, so they can consistently provide the right service in the right place, at the right time, in the face of daily fluctuating guest demand.

What success looks like
Staffing not aligned with the daily activity level.
What success looks like
Productivity management methods applied to align staffing with the activity level.

Meet the team

 

Eric Cevey

Eric Cevey

Global BRE Manager

Randi Gule

Randi Gule

BRE Consultant

Seleme Hustad

Seleme Hustad

BRE Consultant

Markus Reddington

Markus Reddington

BRE Consultant

Elaine Chen

Elaine Chen

User Adoption Analyst

Ellie Balika

Eleanor Balika

User Adoption Analyst

Creen du Toit

Coreen du Toit

Delivery Excellence Manager

Colin Turner

Colin Turner

BRE Analyst