GoGreen Doing Cockpit overview
Navigating the GoGreen Cockpit
The GoGreen Cockpit serves as your central hub for monitoring and managing your property’s environmental resource consumption. Unlike other cockpits, its layout is specifically designed to focus on sustainability metrics.
- Top navigation: Begin by selecting the desired resource category—such as Electricity, Heating, Cooling, Water, Food Waste, or Chemicals—from the top navigation bar. This selection determines the data displayed in the cockpit.
- Date selector: Adjacent to the resource selection, use the date selector to choose the month you wish to analyze. By default, the current month is displayed.
- Consumption alert: A prominent alert indicates the status of your data updates. A green alert signifies that actual consumption data is up to date, while a red alert indicates missing or outdated data, prompting immediate attention.
- Progress bar: Below the alert, a progress bar visually represents your consumption against set targets or forecasts, providing a quick assessment of performance.
- Graph and data toggle (bottom right): The main consumption chart visualizes actual, forecasted, and target usage for the selected metric—plus weather and GoGreen prediction lines. You can switch to a table view using the toggle at the top of this chart to see detailed daily consumption data for deeper analysis.
- Task manager (bottom left): The Task Bank translates insight into action, offering suggested tasks to reduce resource use—like HVAC checks or operational changes. Tasks are filterable, assignable, and trackable.
Need to analyze trends and learn from past performance?
Click the “Learning” tab at the top to switch to the GoGreen Learning Page, where you can assess historical data, peak usage, and misalignment insights to improve your future results.
What is the GoGreen Cockpit?
Each GoGreen Cockpit enables users to record, monitor, and manage specific sustainability metrics and environmental resource consumption for their property.
Resources include Energy, Chemicals, Food waste, Water, Waste and Towels & Linens.
The owner of the cockpit is usually the maintenance manager of the property.
What is its purpose?
The purpose of GoGreen cockpits is to give users easy oversight of:
- Is my actual consumption data up to date?
- Am I on track to meet the monthly consumption Forecast/Target set?
- If no, what actions should I take to reduce resource consumption?
Top tips for getting the most from your GoGreen cockpit
View the cockpits regularly – at least once a week. As you do this, complete the following steps:
- Validate that the consumption data is up to date (check that the alert is green).
- Review month status. Are you on track to meet the forecast/target set? (Check that the progress bar is green.)
- Identify what days are having the biggest impact on the result.
- Review tasks and consider what additional tasks to implement.
- If you have implemented tasks, review the impact of these. Were they effective, or do you need to change approach for the coming month?
How to use the screen
Navigation
Select the resource you want to view, such as electricity or water. You can also select a specific category if needed. Use the date selector to choose the month you want to view; the current month is shown by default.
Consumption alert
To ensure that your GoGreen Cockpits display accurate and actionable insights, actual consumption data must be updated regularly in PMI. A status message at the top of the cockpit indicates when actual data was last received:
- Green means the update is within the expected timeframe.
- Red signals that data is overdue or partially missing.
Note: The expected update frequency depends on your setup — either daily or monthly, depending on your data import schedule.
- For cockpits with an automatic import feed, click the Import status link to view the current import log and investigate any issues. If you don’t have access, please contact support.
- For cockpits requiring manual entry, click the Enter consumption button to input values directly. Select your preferred unit (kWh or MWh) and timeframe (monthly or yearly).
Need help? Click the question mark icon on the screen for guidance on completing the fields.
Month status
The progress bar allows you to compare your actual consumption with the forecast or target (if available).
You can view this MTD (month to date) or month end. When month end is selected, the actual bar uses actuals month to date and the Live forecast for the rest of the period. If actual data is not yet available, predicted values will be used based on historic patterns and the expected activity at the hotel.
The color of the arrow indicates if you are on track to meet the goal or not. The direction of the arrow indicates if you have improved since yesterday.
You can also view the details as a cost by selecting the 2nd dot on the bottom of tile.
Key insights
A comment is given to summarize what you can see in the progress bars in text format, and highlights the key difference between forecast and actuals.
The comment will be updated each morning.
GoGreen index score
GoGreen indicates how effectively you are using GoGreen module in PMI to effectively manage resources at your property. The score shown is the cockpit’s most recently calculated score. This is updated daily. The goal is to have a score of 8/10 or above. Click the link to view the GoGreen index dashboard where you can get insight into what is needed to increase your score.
Manage tasks
Use this section to plan what actions you will take to reduce consumption and track completion. Browse ideas added by colleagues from the task bank section. If you want to commit to a task, select ‘Add to my tasks’.
1. Track task status updates in My Tasks:
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- Maintenance managers can update the status of tasks directly in the My Tasks tab.
- Status options include Not Started, In Progress, and Completed.
- To remove them from the list, select Delete.
- Create additional tasks by selecting ‘Create new task’.
- Once marked as Completed, tasks are moved to the bottom of the task list.
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2. Schedule tasks with due dates:
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- Tasks scheduled by chain managers now appear in the My Tasks tab with a clear due date.
- These tasks cannot be removed or hidden until marked as Completed.
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3. Due date alerts:
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- Overdue tasks trigger a red alert in the Key Insights section of the cockpit.
- Alerts display the task title and the number of overdue tasks.
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Note: Any new tasks created will be submitted to head office who has the option to add them to the general task bank for all users to learn from your good ideas.
Use the filters to organize the task bank. You can also ‘like’ a task by selecting the thumbs up.
Resource consumption graph
- Daily target is displayed as a purple, horizontal line. Click here to learn more about how the target is calculated.
- Actual data is the imported consumption from your supplier or is manually entered.
- Actual data not registered is predicted values for past days with no data. An estimation of your consumption is displayed instead of showing a zero value until PMI is updated with actual data.
- Live forecast is a prediction of the consumption for upcoming days and months based on
your historical trends and upcoming hotel activities.
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- You can change the period to a different month in the date picker. You can also slide the gray box in the year view below the graph to the month you wish to view.
- You can choose what you want to be included in the graph by clicking on them in the legend.
- Today’s date is encased in a gray box with the day highlighted.
Hover over a daily bar for past days to see the date and time of the last data import.
Review the graph for a daily breakdown of consumption compared to forecast. Use this to identify if there are specific days in the month where consumption was significantly over or under forecast or target, and consider reasons for these fluctuations. Are there actions that can be taken in the future to improve the alignment to the forecast?
You can also view the data in a table format. Table format also includes data on Room nights, Guest nights, Weather and Meetings & events. These data points may help identify why any big changes in consumption occurred.
Calculation used for Meeting & Event business:
- No business: a zero
- Low: Lower than 25% of daily revenue, median over the last 12 months
- Medium: 25% – 75% of daily revenue, median over the last 12 months
- High: >75% higher than the daily revenue, median over the last 12 months
Select the arrow on the side to expand the graph to full size. Select again to shrink.
Video
Troubleshooting tips
This section provides additional troubleshooting advice for readers experiencing specific issues. While it’s packed with useful insights, you may skip it if you’re not facing any related problems.
Why is the Save button greyed out in PMI?
This is not an error - it’s expected behavior. In PMI, the Save button acts as an on-screen indicator of whether any changes have been made:
- When changes are made, the button becomes active (blue) — prompting you to save.
- Once you’ve clicked Save, or if no changes have been made, the button returns to its grey (disabled) state.
This visual cue ensures users don’t accidentally re-save unchanged data and helps confirm that changes have been successfully applied.
Where to view all comments from HoDs in cockpits
- Navigate to the specific department’s cockpit (e.g., Housekeeping, Restaurant).
- Look for the comment icon or text field associated with each day to read the HoD’s input.
- Some comments, especially those related to performance explanations, may be transferred to the Flash Report.
- Review the Flash Report for any summarized comments or notes.
- Navigate to the GoGreen Cockpit via the PMI home page.
- Select the desired resource type and date.
- Review the comments under the progress bars, for each resource category, for insights from HoDs.
What does GG stand for?
In PMI “GG” stands for GoGreen. This initiative focuses on sustainability and environmental responsibility. The abbreviation “gg” is commonly used by users when referring to sustainability tools and features within the full PMI software suite called GoGreen. For more about the GoGreen module view this article: GoGreen home overview.
WalkMe – Step-by-step guidance
The step-by-step guidance previously offered within PMI through the WalkMe tool has been phased out. We have transitioned to providing support directly through our comprehensive knowledge base, instructional videos, and the enhanced capabilities of PIA chat. These resources are designed to deliver more dynamic and in-depth assistance to meet your needs.
Server error message in PMI
Encountering server errors in new PMI views like GoGreen, can be a frustrating experience that hampers your operational efficiency. [show_more color="#34aef4" more="show more" less="show less"]
Here's what you can do:
1. Refresh Your Browser: A quick fix that works more often than you'd think. Simply refresh your browser page. This can sometimes eliminate temporary glitches causing the server errors.
2. Clear Your Browser Cache: Stored cache and cookies in your browser can occasionally lead to server errors. Clearing your browser's cache and cookies removes these stored files and can resolve the error. Here's a quick guide on how to do it:
- Google Chrome: Go to Settings > Privacy and security > Clear browsing data.
- Firefox: Go to Options > Privacy & Security > Clear Data under Cookies and Site Data.
- Safari: Go to Safari menu > Preferences > Privacy > Manage Website Data > Remove All.
- Microsoft Edge:
- Click on the three dots in the top right corner to open the menu.
- Select Settings > Privacy, search, and services.
- Under "Clear browsing data", click "Choose what to clear".
- Select "Cached images and files" and "Cookies and other site data" then click "Clear now".
3. Check Your Internet Connection: A poor or unstable internet connection can be the root cause of server errors. Test your internet connection by visiting other websites or using an online speed test tool. If you're on Wi-Fi, try moving closer to your router, or consider switching to a wired Ethernet connection for more stability.
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Scroll bar not working on Mac (but works on PC)
Issue: You’re unable to scroll or see the scroll bar when using PMI on a Mac, although it works fine on a PC.
Likely Cause: This is almost always due to a macOS trackpad or mouse setting that hides or disables the scroll bar.
What to Do:
- Go to: System Settings → Appearance (older macOS: System Preferences → General)
- Check Scroll Bar Settings. Look for the setting: Show scroll bars and choose: “Always”
- Restart your browser and try again in PMI.
Tip: PMI is fully compatible with Mac, and this issue is not caused by browser type or software bugs. Once scroll bars are set to “Always show,” the issue is typically resolved across all PMI views.
Providing context for better insights
Issue: Users ask broad questions like “Where is my data?” or “What do these figures tell you about my productivity?”without providing sufficient context or visual input.
If you're unsure why specific data or insights aren't displaying as expected, ensure your query includes enough context. You can also use the Query Library, which offers premade queries tailored to common needs—screenshots are automatically added when required for these queries.
For custom queries, consider taking a screenshot of the relevant data or view by clicking the camera icon. Providing clear context or visuals helps the AI analyze your data more effectively and deliver accurate responses.
PIA – Productivity Intelligence Aid
PIA stands for Productivity Intelligence Aid and was the name of a support feature in PM that provided first-line support and assistance. Today we have updated that chat bot with an enhanced AI helper called PIA chat. It's a sophisticated AI-powered companion that brings the power of OpenAI’s latest advancements to your fingertips.
Navigating to GoGreen in PMI
GoGreen helps you track and manage sustainability data across departments. If you’re unsure which menu to use or where to find specific views like HoD comments — this article is for you.
How to Open GoGreen
From the main left-side menu, click GoGreen.
This opens a sub-menu with three options:
1. Home – the main dashboard
- Shows all cockpits as tiles (Water, Energy, Food Waste, etc.)
- Ideal for switching between departments
- Lets you click into any cockpit, even if you haven’t visited it recently
2. Cockpit – direct access to last visited cockpit
- Takes you to your most recently viewed GoGreen cockpit
- If you last reviewed “Food Waste,” this option brings you right back there
- Use this for quick daily follow-up
3. Task Bank – manage action plans
- View or assign tasks related to GoGreen targets
- Often used for following up on over-consumption or initiatives
How to activate consolidated views in PMI
Consolidated Views allow you to group properties or brands (e.g., 5-star, regional, or discount chains) and compare their performance across departments.
Step-by-Step Guide
Set Up Productivity Departments (Benchmarking Module)
- Go to Benchmarking in the side menu.
- Activate the Productivity radio button at the top.
- Click Tools → Setup Sources.
- Create a Productivity Department by selecting a name, department types, cost driver, and day offset.
- Click Update and then Refresh.
- Use the Ignore option if you want to exclude specific departments chain-wide.
Activate Consolidated Views (Advanced Settings)
- Go to Advanced Settings in the main menu.
- Users with appropriate access rights — such as Regional or Head Office roles — can activate Consolidated Views.
- Choose the consolidated groupings (e.g., by brand, rating, or region) to make them visible in Management Perspective.
- Save your changes.
Note: Property-level users like General Managers or Financial Controllers can view and use Consolidated Views once activated, but cannot modify these settings.
Activation is typically handled by users at Regional or Head Office level — not by d2o Support.
Access in Management Perspective
- Open the Management Perspective module.
- On the right-hand side below divisions, click on Consolidated Views.
- View aggregated productivity departments alongside regular divisions.
- Hover to see which department types are included.
How can I tell if last-year hours are missing or showing under the wrong department in the Timesheet report?
The Timesheet report doesn’t flag issues directly, but there are a few on-screen cues that can help you identify if something’s off — particularly when viewing last-year hours.
Visual Cues & Hover Tooltips
- Hover over a cell in the Months or Year view: A tooltip popup will appear showing the breakdown, including last-year hours (if available).
- If the tooltip is missing data or shows unexpected zeros, it may mean:
- Hours weren’t saved in the source system (e.g., Cockpit)
- Hours were uploaded incorrectly
- Or they’re being aggregated to the wrong department
Discrepancies Between Timesheet and Cockpit
- If the Timesheet total doesn’t match what’s in the Cockpit for a given date or department:
- It often means the Cockpit wasn’t saved for that day.
- Unsaved hours won’t flow into the Timesheet report.
- Tip: Look for red backgrounds in Cockpit views — these indicate unsaved data.
What You Won’t See
- There are no banners, red warnings, or system errors in the Timesheet itself to tell you something is wrong.
- It’s up to you to use the tooltip hover, manual cross-checking, and the source system data (Cockpit/Schedule or import files) to validate last-year hours.
How can I change the property name in PMI?
Changing a property name in PMI isn’t something users can do themselves. Property names are tied to the system hierarchy and managed centrally by d2o. If you need to change the name of a property, please contact d2o Support or your PMI administrator. They will make the necessary adjustments on your behalf.
Goal Distribution Tool (GDT)
What is GDT? The GDT helps set long-term sustainability goals at the chain level, breaking them down into property-specific and monthly targets. These targets are visible in the GoGreen cockpit and Planning pages.
Goal Targets Not Displaying
- Ensure that goals have been properly set and distributed at the chain level.
- Check if the property has the required data, such as historical usage and occupancy figures.
- Verify that the property’s activities and local weather conditions have been factored into the calculation.
F&B insights report looks incorrect or empty?
If your F&B insights report looks incorrect, shows missing values, or doesn’t reflect recent activity, try the steps below before escalating. These common checks resolve most display or data issues quickly.
Check Your Filters and Slicers
- Make sure no unexpected filters or slicers are applied.
- Look for filters hidden on side panels or pages.
- Clear all filters and try again if results look off.
Refresh Your Browser
- Sometimes reports don’t load properly on the first try.
- A quick browser refresh (F5 or Ctrl+R) can help.
Make Sure Your Data Is Up to Date
- Look for a “Last refreshed” date/time on the report (often at the top right).
- If the data is old, it may not reflect today’s sales or labor inputs yet.
Check mapping
- Go to Mapping – FB PowerBI in the main menu
- Confirm the relevant departments and revenue accounts are mapped correctly
Efficient Data Analysis Without Using the Query Library
If you don’t use the query library, you can still take screenshots and ask questions. The bot remembers the last 5 interactions, allowing you to ask it to analyze data in light of recent screenshots. You can switch between views, capturing snapshots and instructing the bot to wait for the next screenshot before responding. This way, you can efficiently gather and analyze data across different screens.
Correct, change, register or add consumption
To register consumption, use the 'Add consumption' button within the cockpit. This allows for the input of new consumption values easily. If needing to update an entry, simply input the new value; PMI will override the previous entry with the new one, ensuring the latest data is always reflected. However, note that imported values cannot be overwritten in this manner. For tracking food waste specifically, use the "Production" category to enter total food waste figures accurately.
Can you activate a Live forecast accuracy report in Power BI?
The PMI system integrates Live forecast accuracy into its PMI Index calculations. Although Live forecast accuracy contributes to the PMI Index, it is not explicitly shown as a separate report in PowerBI.
Can I add or customize table columns?
In legacy PMI views — such as Management Perspective, Flash Report, Benchmarking, Portfolio Perspective, Schedule, and Labor Cockpits — tables are static. This means you cannot:
- Add new columns (e.g., “Yesterday’s Forecast”)
- Move columns around
- Resize or sort columns manually
These views are fixed by design and don’t support user-level customization.
Where Table Customization Is Possible
Only in revamped PMI views using the AG Grid module can you:
- Show or hide certain columns
- Reorder or resize columns
- Sort and filter data
These newer views are gradually replacing legacy ones to provide more flexibility.
Breaking down RevPAR in PMI: ADR vs. Occupancy
If you notice a drop in RevPAR (Revenue per Available Room) and want to identify whether it's due to ADR softness, lower occupancy, or event timing, PMI provides built-in KPI tiles to help:
- ADR (Average Daily Rate): Reveals pricing trends and helps determine if reduced room rates are driving lower revenue.
- Occupancy Rate: Indicates the percentage of rooms sold, helping you spot drops in demand or booking volume.
- RevPAR: Combines ADR and occupancy to show overall room revenue performance.
These KPIs are pre-configured in the following PMI modules:
- Flash Report: Provides daily revenue insights and month-to-date results.
- Benchmarking: Compares your property’s performance against competitors.
- Portfolio Perspective: Offers a broader view of performance across multiple properties.
Note: Users cannot add or configure their own KPI tiles — these are system-defined views available based on your access level.
To assess event-related impacts, use filters to compare performance across specific dates, weekends, or known event periods.