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What are fixed hours?

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Some departments, such as admin & general and sales, are assigned a fixed number of hours each month regardless of occupancy or activity. These fixed hours may be evenly distributed across weekdays for that particular metric. However, note that the yellow line in the cockpit represents the SMART forecast—not the fixed hours. While fixed hours might be allocated uniformly, the overall hours graph often shows a curved pattern, and productivity trends, although sometimes nearly linear, aren’t necessarily a straight line by default.