PMI Knowledge base

List of all articles in the current, selected, category.

FAQ

How do I calculate ARR and ADR?

What is the difference between ARR and ADR? ARR stands for average room rate while ADR stands for average daily rate. ARR and ADR are the same when looking at a single day, but they differ when looking at a period total. ARR is used within PMI as...

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What is mapping accounts?

The Mapping module is where the revenue and occupancy data (room nights, guest nights, covers, etc.) from the various source systems is imported to PMI. Usually there is very little maintenance of this module except in cases involving: the first...

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How do I edit my covers?

The easiest way to edit covers is to double click on the covers for the day, enter your number and save. If you have more than one segment in the revenue center, you must click on the plus next to the date to open the segment. This function must be...

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Why is my revenue wrong?

The Flash report is a good tool to validate figures and find deviations. By clicking on any actual figure (historical), a popup will show you the import from your PMS or POS system with the actual accounts imported, as well as revenue. You will...

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What is the Flash Report

The Flash report is a daily updated operation report that gives you an overview of all daily, month-to-date and month-end revenue for all departments in PMI. Month-to-date and month-end figures can be compared to Forecast, Budget and Last Year.

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What is Pickup statistics?

The Pickup statistics display the movement in your on-the-books figures. You can access Pickup statistics from Live forecast in Rooms and Meetings & Events, or from the main PMI menu. Use the Pickup statistics to analyze and get a better...

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What are the seasons in PMI?

Seasons are defined as different periods with the same expected booking behavior or activity level. In a year, there could be similar periods with the same booking behavior spread out over the year. Seasons are not necessarily the same as calendar...

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What is a revenue driver?

A revenue driver is used to forecast/predict revenue or covers in a profit center. A revenue driver looks at what drives the revenue or level of activity in a department. Different departments can have different revenue drivers such as guests,...

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How do I add a shift code?

 From the Schedule module, you can add, maintain and work with predefined shift codes. Click the Tools icon at the top right, then select Shift Codes, to see the options.  For indepth details about shift codes, please read this article Predefined...

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How do I enter the rates?

The rates that you see in the cockpit are picked up from the Budget & Forecast module. In the Budget & Forecast module, you can enter either the rate or total labor cost, depending on the settings chosen. If you work with total labor cost,...

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What is min/max hours?

The Min and Max setting allows you to set the minimum and maximum hours required in a department each day of the week. Using this function will affect forecasted productivity, because you are manipulating hours needed on slow and high activity...

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What are fixed hours?

Some departments like Admin & General and sales may have a fixed number of hours each month regardless of occupancy and activity. The total fixed hours for a cockpit will be divided equally every day of the month, giving a straight, yellow line...

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How is productivity calculated?

Productivity is calculated by dividing the output in a department (i.e. revenue, rooms occupied, covers) with the number of hours paid for. We differentiate between total productivity, that takes the output divided by the total hours, and...

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What is a cost driver?

A cost driver is an operational factor in the department that effects the need for labor, whether that is guests, rooms or revenue. For example, Housekeeping uses rooms occupied last night as a cost driver, because that determines the amount of...

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How does PMI summarize the hours?

In the cockpit, you will see three columns displaying hours. Total, Productive and Non-Productive. Productive hours are hours that have been worked and payed for. Non-productive hours are payed hours that have not been worked. Productive and...

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What is SMART?

The SMART forecast in PMI is a daily breakdown of your monthly productivity/hours forecast. The SMART forecast allocates the month forecast to each day based on the expected activity levels of hotel using the cost driver forecast and historic...

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How do I manage users?

All user administration (adding, editing, and deactivating and deleting users) is done via the User Administration module, accessed from the main menu. You need user administration rights to make any changes. Contact your chain, your property’s PMI...

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When do I set up a plan?

Set up and activate a new plan when you need to pick up the latest information from Live forecast.  A snapshot of Live forecast is taken at the point the plan is created.  While you can submit a plan to cockpits at any point to pick up the latest...

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What is comparative data?

It is a fancy name for a set of data you are comparing your draft plan against.  The dataset shown under comparative data is also used to calculate other elements of your new plan.  Look for ‘based on comparative data’ in a section header like...

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