PMI R&P Best Practice
How to work in PMI?
The tasks in PMI follow the Adaptive Resource Management framework, which focuses on managing resources in a constantly changing environment.
To get the most out of PMI, tasks within each of the 5 ARM steps will need to be completed. Depending on your chain, the exact tasks, deadline and responsible persons may vary, but the general flow of PMI remains the same. Read through the below steps, key tasks and recommended best practise for a successful implementation of PMI.
You can track how well your property is following these best practices by using the PMI adoption index.
Plan: Set your monthly targets
- Update room revenue forecasts
- This should be done first as the Room forecast forms the base for all other forecasts in PMI since revenue drivers generally are built upon expected room and guest occupancy.
- Responsible person: Revenue manager/Controller/GM depending on property set-up.
- Update F&B and other revenue forecasts
- Responsible person: Revenue manager/F&B manager/Controller/GM depending on property set-up.
- Update labor forecasts
- This is done by setting a monthly productivity/hours forecast for each department in PMI.
- Responsible person: Department heads.
Example calendar for monthly forecasting in PMI (the below dates and responsible persons are suggestive only – check with your chain for their standard operating procedure)
- 20th – Update Room forecast for next (3-15) months by copying Live forecast to Forecast
- 21st – Other forecasting, F&B and Other for next (3-15) months months by copying Live forecast to Forecast
- 22nd — Review and, if needed adjust productivity/hours forecast for next 2 months
- 23rd – 25th Review forecasts together with GM – if needed, make any adjustments and approve
Do: Ongoing management of resources
- Review and, if needed update Live forecast for each department
- The Live forecast updates daily based on OTB data received. This should be regularly reviewed and manually adjusted if needed.
- Update frequency: 2 times a week
- Responsible person: Revenue manager/Controller/GM depending on property set-up.
- Review and, if needed update staff schedules according to SMART using the labor cockpit.
- Update frequency: Daily
- Responsible person: Department heads
- Record food cost in the food cost cockpit.
- Update frequency: Weekly
- Responsible person: Head chef
- If applicable – not all properties use this feature.
- Review GoGreen resources and committed tasks
- Update frequency: Weekly
- Responsible person: Maintenance manager
- If applicable – not all properties use this feature.
- Monitor: Track progress – are you on track to meet the monthly forecasts?
Monitor: Track progress to monthly forecast
- Review GM daily digest daily to monitor progress against forecasts set
- This will give oversight of what happened yesterday, and flag any areas that are at risk of not meeting the targets set. Look at the Management perspective for more detailed information.
- Responsible person: GM
- Weekly PMI meeting
- Meeting with heads of departments to review progress, discuss issues and agree actions to ensure the monthly forecasts are met.
- Responsible person: GM
Evaluate & Learn: Review last months result
- Use Management perspective to compare Actuals vs. Forecast
- Consider reasons for any discrepancies
- Agree new actions/adjustments needed to improve for future months
- Responsible person: GM
- Evaluate revenue forecasting accuracy
- Compare actual result to the monthly forecast
- Consider reasons for any discrepancies
- Agree new actions/adjustments needed to improve forecasting accuracy for future months
- Responsible person: Revenue manager/controller/GM
- Evaluate labor productivity
- Compare actual schedule to the monthly forecast
- Consider reasons for any discrepancies
- Agree new actions/adjustments needed to improve productivity for future months
- Responsible person: Department heads
Adjust: Implement actions based on what was learned in the previous steps
- Implement adjustments on areas identified in the previous month.
- Continue to monitor and evaluate how effective these changes are.
Following these steps within your property will help you gain the most possible value from PMI.
Helpful hints and tips
Video tutorials for each module in PMI are available directly from the page. Just click the blue icon on the top left of the page to view the videos available to watch.
A chatbot is also available by clicking the Pia icon at the top of the screen next to the video guides. Here you can ask questions as you work. The chatbot willl provide answers and links to relevant materials where appropriate. If your question is not answered you can send the question direct to support who will answer via email.
The F11 key on your keyboard enables full screen view of the browser (PCs). This will display more of the application on your screen (hides all the toolbars of the browser window). To disable full screen, simply click F11 again. Full screen is recommended when you work in views that are larger than your screen, e.g. forecasting reports.
Tooltips and cell info. Most functionalities and cells of information contain tooltips (for functionalities) or cell info (brief description of the data). Simply place the cursor on top of the cell or functionality to retrieve more information.
-
Getting started
-
-
- Arrivals/Departures
- Data elements required from PMS
- Manual Export PMS – Fidelio
- How to do a manual PMS export from Opera
- Manual Export PMS – Picasso
- Manual Export PMS – Protel
- Manual Export PMS – Spirit Web
- PMS – Cenium
- PMS – Citybreak
- PMS – Fidelio
- PMS – Opera
- PMS – Protel
- How to do a manual PMS export from HotSoft
-
Video tutorials
-
- Administration Labor cockpit [14:49]
- Bar and Pub Labor cockpit [12:21]
- Breakfast Labor cockpit [12:05]
- Consolidated view in Benchmarking and Management Perspective [3:20]
- Flash Report Onboarding [6:27]
- Flash report overview [2:25]
- Food cost cockpit [6:21]
- Kitchen Labor cockpit [11:28]
- Labor Cockpit Onboarding [18:16]
- Labor cockpit overview [3:12]
- Live forecast 1/5 navigation [5:05]
- Live Forecast 2/5 Rooms [5:05]
- Live forecast 3/5 meeting & event [5:40]
- Live forecast 4/5 food & beverage [6:11]
- Live forecast 5/5 breakfast [7:19]
- Live forecast onboarding [6:06]
- Live forecast overview [2:58]
- Management perspective overview [3:06]
- P&L Planning 1/10 Purpose and benefits [2:25]
- P&L Planning 10/10 How to approve forecast and budget or target [2:34]
- P&L Planning 2/10 Navigation [4:26]
- P&L Planning 3/10 How to build a total [4:29]
- P&L Planning 4/10 Three ways of inserting figures [4:32]
- P&L Planning 5/10 How to add a sub account [1:42]
- P&L Planning 6/10 How to build a constant [2:42]
- P&L Planning 7/10 Staff module [2:48]
- P&L Planning 8/10 How to add a staff member [1:33]
- P&L Planning 9/10 How to revise and submit a forecast [3:01]
- PMI Planning Staff Module Overview [3:07]
- Repair and Maintenance Labor cockpit [13:01]
- Restaurant Labor cockpit [12:30]
- Schedule 1/8 Navigation [5:12]
- Schedule 2/8 How to create a labor cockpit schedule [4:29]
- Schedule 3/8 How to add a team member [2:07]
- Schedule 4/8 How to create a shift code [3:30]
- Schedule 5/8 How to add shift codes to team members [3:41]
- Schedule 6/8 How to create a rotating schedule [3:20]
- Schedule 7/8 How to replace shift codes for a period [2:00]
- Schedule 8/8 How to create split shifts between departments [2:42]
- Stewarding Labor cockpit [11:38]
- Timesheet Onboarding [4:14]
- Show all articles ( 26 ) Collapse Articles
-
- Articles coming soon
-
- Administration Labor cockpit [14:49]
- Bar and Pub Labor cockpit [12:21]
- Breakfast Labor cockpit [12:05]
- Food cost cockpit [6:21]
- Front office Labor cockpit [12:05]
- Housekeeping Labor cockpit [11:20]
- Kitchen Labor cockpit [11:28]
- Labor Cockpit Onboarding [18:16]
- Labor cockpit overview [3:12]
- Repair and Maintenance Labor cockpit [13:01]
- Restaurant Labor cockpit [12:30]
- Schedule 1/8 Navigation [5:12]
- Schedule 2/8 How to create a labor cockpit schedule [4:29]
- Schedule 3/8 How to add a team member [2:07]
- Schedule 4/8 How to create a shift code [3:30]
- Schedule 5/8 How to add shift codes to team members [3:41]
- Schedule 6/8 How to create a rotating schedule [3:20]
- Schedule 7/8 How to replace shift codes for a period [2:00]
- Schedule 8/8 How to create split shifts between departments [2:42]
- Stewarding Labor cockpit [11:38]
- Timesheet Onboarding [4:14]
- Show all articles ( 6 ) Collapse Articles
-
- How to create a pre-populated new plan for Budget or Forecast [3:02]
- How to edit a plan [3:52]
- P&L Planning 1/10 Purpose and benefits [2:25]
- P&L Planning 10/10 How to approve forecast and budget or target [2:34]
- P&L Planning 2/10 Navigation [4:26]
- P&L Planning 3/10 How to build a total [4:29]
- P&L Planning 4/10 Three ways of inserting figures [4:32]
- P&L Planning 5/10 How to add a sub account [1:42]
- P&L Planning 6/10 How to build a constant [2:42]
- P&L Planning 7/10 Staff module [2:48]
- P&L Planning 8/10 How to add a staff member [1:33]
- P&L Planning 9/10 How to revise and submit a forecast [3:01]
- PMI Planning Staff Module Overview [3:07]
-
- PMI GoGreen - Cockpit overview [2:49]
- How to create a pre-populated new plan for Budget or Forecast [3:02]
- PMI GoGreen - Water [3:04]
- PMI GoGreen - Missed opportunities [2:57]
- PMI GoGreen - Register actual consumption [2:24]
- PMI GoGreen -Towels & linens [3:02]
- PMI GoGreen - How to prevent food waste [3:03]
- PMI GoGreen - How to reduce energy waste [3:08]
- PMI GoGreen - Waste [3:04]
-
-
PMI Release notes
-
- Refrigerants and Fuel Tracking for GoGreen cockpits enhancement - 11.24
- KPI targets enhancement - 10.24
- Automatic renewal of constants enhancement - 10.24
- GoGreen manual entry enhancement - October 2024
- CO2 factors enhancement - September 2024
- KPI targets enhancement - July 2024
- NextGen Rooms Live forecast statistics and pickup data enhancement - July 2024
- Date picker enhancement - July 2024
- Update to NextGen Rooms Live forecast - June 2024
- P&L planning accounts enhancement - June 2024
- Weather normalization enhancement May 2024
- Update to NextGen Rooms Live forecast page: Sense check updates, May 2024
- PMI adoption index enhancement May 2024
- PMI adoption index enhancements - April 2024
- Consolidation OTB enhancement - April 2024
- Update to NextGen Rooms live forecast page: Personal view options, Mar 2024
- User administration enhancements March 2024
- GM daily digest enhancement March 2024
- PMI Index calculation updates for 2024
- KPI targets enhancement February 2024
- KPI targets enhancement - January 2024
- Express planner enhancement 12.24
- Show all articles ( 7 ) Collapse Articles
-
- GoGreen benchmarking
- GoGreen index calculation enhancement
- PMI adoption index: Help videos for measurements
- Activity log enhancement
- Arrivals and departures forecast enhancement
- KPI upload tool enhancement
- GoGreen Food waste cockpit enhancement
- GoGreen Doing cockpit enhancement
- Benchmarking: PMI Index value updates based on time period selected
- GoGreen cockpit: Highlight months missing data on 12 month graph
- KPI targets enhancement - January 2023
- Goal distribution tool enhancement - September 2023
- Planning set up enhancement: Roll forward forecast
- Live forecast enhancement: Editing ARR values
- User administration release note
- New page view of Rooms live forecast - Dec 2023
- Show all articles ( 1 ) Collapse Articles
-
- 15th of March – Ability to reverse Benchmarking calculation
- 15th of March – Possibility to add department type as an additional dimension when using Account ID in the P&L report
- 15th of March – Print a list of all unmapped accounts on chain level
- 15th of March – Printing to excel and PDF
- 16th of March – Introduction to PMI
- 26th of April – Room Live Forecast – Change to pickup fields
- Import status enhancement - September 2022
- 7th of September – Information/calculation rows in PMI schedule
- 9th of August – Export to Google Sheets
- 9th of June – PMI Advanced settings – Period locking
- GM daily digest enhancements
- PMI adoption index: Option to filter scores by group and export scores
- Profit center Live forecast: Automatically switch between OTB and revenue driver
- SMART Forecast enhancement - September 2022
-
-
Onboarding
-
- Onboarding roles – Breakfast
- Onboarding roles – Finance
- Onboarding roles – Food cost
- Onboarding roles – Front Office
- Onboarding roles – Housekeeping
- Onboarding roles – Kitchen
- Onboarding roles – Restaurant and Meeting & Event
- Onboarding roles – Stewarding
- Onboarding roles – Repair and Maintenance
- GM Introduction to PMI
- Onboarding roles – Bar and Pub
- Onboarding roles – Administration
-
-
GM's corner
-
PMI homepage
-
PMI planning
-
- Setting productivity targets and hours
- How to set productivity targets and/or hours in Budget & Forecast module
- How to work with Rooms Budget and forecast
- How to work with non-rooms Budget and forecast
- Use Forecast/Budget hours from Cockpit in P&L Staff module
- What is Room revenue planning?
- Express planner overview
- How the Express planner works
- Express planner: Settings explanation
- Operational targets overview
- How to input a budget in PMI
-
- Accounts overview
- How to populate and edit accounts
- How to approve a forecast or budget in PMI
- How to copy from reference
- How to edit and update using the staffing tool
- How to make a profit forecast
- How to set up a weekly Live forecast
- How to add a comparison year in P&L
- How to modify a P&L report
- Planning Menu – Tools and View Options overview
- Planning staff module overview
- How to build a report
- How to add staff and manage staff cost
- Staffing screen overview
- How to input a budget in PMI
-
-
Cockpit
-
- Labor cockpit overview
- Labor Cockpit Preparations
- Labor cockpit cost driver
- SMART forecast explained
- How does SMART allocate daily hours?
- Using arrivals and departures as a cost driver
- Closing Profit Center or Cockpit
- How to work with labor cost
- Min/Max explanation
- Parent and sub-cockpits explained
- Staffing guide explained
- How to calulate arrivals and departures in the Labor cockpit
- Types of cockpits in PMI explained
- Daily and weekly routines for department heads
- Understanding the importance of including outsourced labor hours in PMI
-
- Labor cockpit schedule
- How to make a schedule
- How to revise a schedule
- PMI Schedule: Information, Calculation rows explanation
- Predefined shift codes
- Printing a schedule
- Revise staff
- Schedule 1/8 Navigation [5:12]
- Schedule 2/8 How to create a labor cockpit schedule [4:29]
- Schedule 3/8 How to add a team member [2:07]
- Schedule 4/8 How to create a shift code [3:30]
- Schedule 5/8 How to add shift codes to team members [3:41]
- Schedule 6/8 How to create a rotating schedule [3:20]
- Schedule 7/8 How to replace shift codes for a period [2:00]
- Schedule 8/8 How to create split shifts between departments [2:42]
- Scheduling
- Split Shifts Between Departments
- The Schedule Tools & View menu
- Show all articles ( 3 ) Collapse Articles
-
-
Live forecast
- Live forecast overview
- How to set up a Live forecast: configuration settings
- Live forecast tools and personal view settings
- PMI prediction explained
- Pickup explanation
- Profit center Live forecast: Automatically switch between OTB and revenue driver
- Revenue driver explained
- Segment OTB
- Submit Live Forecast to Forecast (monthly routine)
- NextGen Rooms Live forecast overview
- Rooms Live forecast: Weekly routine overview
- Rooms live forecast: How to work with auto Live forecast
- NextGen Rooms live forecast: Personal view options
- Rooms Live forecast: Sense check mode explained
-
Data analysis views
-
Administration
-
GoGreen
-
- Comparative data explained
- Data table general explained
- Formula/Calculations explained
- Goal charts and YoY comparison explained
- GoGreen Learning page overview
- How to edit a GoGreen plan
- How to set up a Plan
- Intro to NextGen GoGreen Planning
- Main chart explained
- Plan values explained
- Save your progress explained
- Sense check mode explained
- Unit price explained
- Volume/usage/consumption explained
- How to do a monthly forecast routine in NextGen Planning
- How the GoGreen targets are calculated
- Show all articles ( 1 ) Collapse Articles
- GoGreen Doing Cockpit overview
- GoGreen index overview
- GoGreen benchmarking
- GoGreen index: How are the measurements calculated?
- GoGreen Learning page overview
- Useful links for sustainability and environmental management best practice
- GoGreen targets explanation
- How to make a manual entry in a GoGreen cockpit
- Weather normalization explained
- Weather normalization overview
- GoGreen home page overview
- CO2 factors overview
-
-
FAQ
-
- How can I see the hours that are imported to PMI?
- How do I enter the rates?
- How do I know if I am scheduling according to activity?
- How does PMI summarize the hours?
- How is productivity calculated?
- What are fixed hours?
- What are non-productive and productive hours?
- What are the rates and how are they calculated?
- What is a cost driver?
- What is min/max hours?
- Why do the planned hours in the Timekeeping System (TKS) not match PMI?
- Why is the total number of hours for the month too low/high?
- What is SMART?
-
- How do I estimate my Closing Inventory?
- My food cost % is wrong (too high/low). Why is that?
- My turnover days are set to 32. What does that mean?
- What are my routines in the Food cost cockpit?
- What do I enter in the Purchase column?
- What is opening and closing stock?
- What is the recommended number of turnover days?
- What is turnover days and how is it calculated?
- Where do I change my food cost forecast?
- Why is opening and closing stock important?
-
- Can one employee work in two departments?
- How do I add a shift code?
- How do I copy hours into the unspecified row (Timekeeping system excluded)
- How do I create a rotating schedule?
- How do I make a new schedule?
- How do I navigate the tools in the schedule?
- What are timekeeping system (TKS) excluded hours for?
- How do I add a schedule to my cockpit?
-
- How do I copy to Live forecast?
- How do I submit my Live forecast to forecast?
- How do I reset the pickup for a full month?
- Why do I have a red triangle to the left of the date?
- What is Pickup statistics?
- What are covers?
- What are the seasons in PMI?
- What do the pickups show and why are they sometimes negative?
- What is a revenue driver?
- What is the difference between Forecast and Live forecast?
- Why does on the books in PMI not match what we have in our PMS?
- How do I calculate ARR and ADR?
-
- Can I edit the figures in the Flash report?
- Different view options in the Flash report
- How am I performing compared to my forecast/budget/last year?
- How can I print the report?
- How can I switch between viewing daily and monthly figures?
- How do I check what segments add to the total daily figure?
- How do I edit my covers?
- Why are my room/guest nights wrong?
- What is the Flash Report
- Why is my revenue wrong?
-
- How do I know if the mapping is correct?
- How do I know where accounts should go in PMI?
- How do I map the categories in Timekeeping (TKS)?
- I cannot see my department in Timekeeping System (TKS) mapping. How do I see it?
- There is a position missing in the Timekeeping system mapping. How can I fix this?
- What are Categories in PMI Timekeeping system?
- What is Departments in Timekeeping system (TKS) mapping?
- What is mapping accounts?
- What is mapping – timekeeping system?
-
KPIs
-
General user knowledge
-
Miscellaneous
-
access system
-
d2o team only
-
- Articles coming soon
-
- Articles coming soon
-
- Articles coming soon
-
- Articles coming soon
-