PMI Adoption index overview
What is the purpose of PMI adoption index?
PMI adoption index is designed to answer the question: How effectively is my property/department using PMI to optimally manage resources and increase the likelihood of a higher GOP?
The index dashboard can be used as a learning and development tool for department heads to help improve their skills and adopt best practices around productivity and resource management.
A score of 8 out of 10 or higher indicates the property/department is following PMI best practices and can reap the benefits from working with PMI.
Image description: The Adoption index page in PMI with property view
How is the score calculated?
It is an aggregated score based on the individual tasks that make up productivity management in PMI. Each task has a different impact, or weighting,on the total score depending on its importance.
The weighting varies based on the department’s classification:
-
- Cockpit only: The weight is calculated based on how many hours the department uses out of all hours used at the hotel. Examples of a labor cockpit are Front Office, Housekeeping, Public Area cleaning, Administration, Maintenance, Kitchen, and Stewarding.
- Profit Center only: The weight is calculated based on what revenue share of total revenue this profit center has. An example of a profit center is the department Other.
- The weight is a mix of the two calculations above. Examples of a combined labor cockpit and profit center are Restaurant, Bar, Breakfast, and Meeting & Events.
The score is calculated at department, property, group and chain level.
-
- The department index is calculated by combining the score and weight of each relevant measurement for that department
- The property index is an accumulated score of all departments. Each department has a different weighting depending on the size of that specific department. The department size is determined by revenue and hours worked in the last 7 weeks. A larger department will have a bigger impact on the total score.
- The group score is an accumulated score of all properties within the group. Each property has a different weighting depending on the revenue and hours worked in the last 7 weeks. <
- The chain score is an accumulated score of all groups within the chain. Again, the groups weighting is determined by the revenue generated and hours worked.
The score is recalculated daily, shortly after midnight CET, so if you make changes in PMI be sure to check back the following day to see the effect on your score.
How to access the dashboard
Access the adoption index from the tile on the home screen, or the main menu.
Property level view
The property level view is the default view. This overview of the property is ideal for a GM or management. It displays the performance of each department and highlights what areas are bringing the property score down.
1. Navigation
Use the navigation buttons to switch to a specific department. Subject to access rights, you can also view a different property, group, or chain view.
2. Score tile
The first tile shows the scores of the property. Hover over ‘Today’ score to see when the value was last updated.
-
- Today – the most recent calculated Index score.
- The arrows indicates how your score compares to the previous day. Hover over the score to view when this was last updated.
- Weekly – the average score from the last 7 days.
- Last Year – The Weekly PMI score for the same period last year.
- Peers – The average Weekly PMI score for the properties in your peer group. Hover over the button to see who your peers are considered to be.
- Today – the most recent calculated Index score.
3. Organization overview
This graph shows all department scores in a property. The color and height of a bar indicate the index score. The width of the bar indicates the weighting, or the impact on the overall score. The width indicates how much revenue is generated and how many hours are used by that department. Departments with the most revenue and hours have the widest bars. Click on a bar to view the department’s index dashboard.
1. Sort by weighting: Use the toggle to sort the order by weight or by index score.
2. Scroll arrows – Use these to view additional departments on the graph if there are too many for one view.
3. Expand icon – Click to expand the graph to full size.
4. Peer average: The dotted lines on the graph show the peer average. When a property is part of a group/country, the peer average is based on the group or country it belongs to. When there is only one property in a group, the peer average is calculated based on the next level up, i.e. country. If there is only one property in the country, then the peer average is based on the chain it belongs to.
5. Table view – Click to view all departments in a table. Click on a header to sort the table in the order needed.
4. Key insights
Suggestions and recommendations of what to prioritise will be listed here, based on the scores of the properties. These recommendations are updated daily, along with the property index scores.
5. Export scores
Click the button to export historical scores. Select a date range and the type of scores needed. To export group or chain scores, you need to view at chain level.
6. Score breakdown
The donut chart breaks the score down into 5 key section. The purpose of the graph is to highlight which area can be improved.
- Hover over a section to see the index score and weighting.
- Click on a section to view the departments that make up that section.
- Click on a department to view the index dashboard page.
7. Index trend graph
This graph shows the property’s adoption index score trend. Use this to look back and evaluate how the index score has changed over time.
- Choose Monthly or Daily view.
- Hover over the lines on the day or month you wish to view to see more details.
- Click the expand button to view the graph in full size.
Department view
1. Score tile: This highlights the department score.
2. Quick tip: Highlights actions that can be taken today which will have the biggest impact on the index score. Select ‘Learn more’ for an explanation of the task required and click the link to view the relevant module in PMI.
ARM tiles:
The individual tasks and skills being measured are organized according to Adaptive resource management (ARM) process framework which consists of 5 steps: Plan, Do, Monitor, Learn and Adjust.
The smiley face indicates the score:
- Red – score below 5.
- Amber – score between 5.1 and 7.9,
- Green – score of 8 or above.
The weight shows the sections’ percentage of the total department score. A higher weighted section will have a greater impact on the total score.
To view the measurements included in each step, click on the relevant tile. Click ‘Show more’ for a full explanation on why this is important, how you are doing and what is needed to improve. Click the link to review the relevant page in PMI and adjust as needed.
Index trend graphs: Shows the departments index development over time.
Group view and chain view
These views are useful for head office /regional manager / cluster managers who are looking for a higher level overview of their properties.
Access these views via the top navigation bar. They show the same detail as department view, except break it down to properties within group / chain instead of departments.
Troubleshooting tips
This section provides additional troubleshooting advice for readers experiencing specific issues. While it’s packed with useful insights, you may skip it if you’re not facing any related problems.
Why do I not have any index?
The Index — formerly called the PMI Index and now officially known as the PMI Adoption Index—measures how effectively a property or department uses PMI to manage resources and improve productivity. A score of 8.0 is good, and 8.5 or above is considered excellent.
Common Issues and what to do:
- Score Not Updating? The index recalculates automatically every night after midnight CET. → If you’ve made changes or improvements, check back the next day to see if the score has been updated.
- Score Seems Low? Use the Index Dashboard to drill down by department. → Focus on areas with either low scores or high weighting — that’s where your improvements will have the biggest impact.
- Confused by the Weighting? Not all departments are treated equally in the score. → The index is weighted based on department size, revenue, and hours worked — so larger departments influence the overall score more.
Index not showing?
- Access rights: You might not have permission at the current view level.
- Missing data: Hours, revenue, or plans may be incomplete or missing.
- Recent changes: Wait until after midnight CET for updates to apply.
- Wrong view: Ensure you’re at a department, property, or chain level where the index is calculated.
- System issue: If none of the above applies, contact support for help.
Which department should I fix first in the PMI Adoption Index dashboard?
Use the “Weight (high → low)” view and follow this checklist in the PMI adoption index.
Colour only shows how far off-target a department is.
Weight shows how much that miss drags the hotel’s score.
Fix the first bar that combines low colour and serious weight—sometimes that’s a wide amber, not a thin red.
1. Find the first non-green bar
- Green ＝ on target → skip.
- Amber / Red ＝ below target → stop here. Amber or red bar carries the biggest weight (%), so turning it green lifts the hotel score quickest.
2. Colour vs Weight — who wins?
- Red + real width (≈ ≥ 5 %) → fix first. It hurts twice (low score and big weight).
- Thin red (< ≈ 2 %) → ignore until the wide ambers are fixed.
- Widest amber beats skinny red every time – weight moves the index more than colour once reds are just slivers.
3. Open the tile → attack the fattest routine group
- Click the bar (or Switch to table view ▸ View measurements).
- Four routine groups appear: Plan / Do / Monitor / Adjust.
- Start with the group that shows the highest weight – that’s the fastest win.
4. Park the low-impact stuff
- Bars under ~2 % weight can wait until heavyweights are green.
- Tech tiles (e.g. Integration status) only matter if data is actually missing – they don’t influence the Adoption Index.
Quick rule-of-thumb
- Fat red? (wider than a fingertip on screen) → fix it.
- No fat reds? → fix the widest amber.
- Work left-to-right until every bar is green or too thin to move the needle.
PMI adoption index is dropping – Quick troubleshooting guide
Symptom: PMI Adoption Index slips below the target (8.0) or the Index trend graph shows a downward slide.
1. Pin-point the heaviest drag
- Open Organization overview.
- The thicker the green / orange bar, the more weight that department (or routine) carries in the total score.
- Start with the bar named in Department to focus on – lifting that one moves the needle fastest.
Tip: Skip hygiene tiles for now. “Hygiene factors” show operational health, but in the Adoption Index their weight is 0 %. Fix them after the high-weight bars are green.
2. Open Score breakdown
Red and amber slices expose which routines are off-track.
Typical trouble spots and one-minute checks:
- Scheduling discipline: Cockpit banner red or amber? Open the Cockpit and click Save.
- Labour forecasting: Next month still Pending? Submit or lock the forecast.
- Productivity accuracy: Live Forecast > 10 % away from Forecast? Review cost-driver or hours and resave.
- Hygiene factors: (red triangle or amber “?”) Enter missing hours, clear warnings.
3. Run the daily hygiene for that department
Make sure, for yesterday:
- Live Forecast saved (no red triangle).
- Cockpit saved (banner turns green).
- Schedules sent to Forecast.
- Current month status = Live; next month = Ready / Locked.
Do this today – the Adoption tile recalculates overnight.
4. Coach for consistency
- Ask the HOD to repeat the same four-point check every morning.
- Show the payoff: higher RevPOLU, fewer last-minute edits, smoother staffing.
5. Re-check tomorrow
- The headline score should tick up after one night.
- If it doesn’t, tackle the next-largest red / amber slice and repeat.
Ignore technical tiles such as Integration Status unless data is actually missing – they don’t influence the Adoption Index score itself.
Adjusting productivity targets in budget and forecast
Issue: Productivity targets are not aligning with actual performance, and adjustments are needed to improve the PMI adoption index score.
Recommendation: One idea can be to copy the Live forecast number into the Forecast to align the numbers initially. Adjustments made in the Budget and Forecast module are critical for accurate performance tracking and cannot be altered directly within the PMI adoption index view. Always ensure that updates are communicated with relevant stakeholders, especially if a controller sets these values.
- Navigate to the Budget and Forecast module in PMI.
- Compare the current productivity targets with actual performance metrics.
- If discrepancies are found, update the productivity targets to better reflect realistic goals.
- Ensure that the targets align with the monthly forecast to maintain accuracy.
- After making necessary adjustments, save the changes to ensure the new targets are reflected in the system.
- Regularly monitor the productivity metrics to ensure the targets are being met.
- Re-evaluate and adjust targets as needed to reflect any changes in operations or business needs
Accessing Group and Chain view in the adoption index
To access Group view or Chain view in the PMI Adoption Index (or GoGreen index):
- From the Home screen, click the PMI adoption index tile (found in the left-hand menu under PMI R&P)
- Inside the Adoption Index dashboard, look for the View selector in the top-left corner
- Choose between:
- Property View (default)
- Group View
- Chain View
Access control
Group and Chain views are only available to users with the right permissions (e.g., regional managers or head office). If these options aren’t visible, your account may be limited to property-level access
Once selected, the view updates to show performance data at the chosen level, including PMI scores and adoption breakdowns.