PMI offers a range of roles tailored to various operational functions within the hospitality industry. Each role has a dedicated onboarding guide to facilitate seamless integration into the system. Below is an overview of these roles, along with links to their respective onboarding articles:

General Manager (GM)

The General Manager oversees overall hotel operations, ensuring that all departments function harmoniously to deliver exceptional guest experiences. The GM’s onboarding guide introduces PMI’s functionalities and highlights how the platform supports strategic decision-making and operational efficiency.  

• More about onboarding role – General Manager 

Finance

The Finance role focuses on managing the hotel’s financial health, including budgeting, forecasting, and financial reporting. The onboarding article for Finance professionals details how to utilize PMI for accurate financial planning and analysis, ensuring fiscal responsibility and profitability.

• More about onboarding role – Finance 

Front Office

Front Office staff are the face of the hotel, handling reservations, guest check-ins and check-outs, and addressing guest inquiries. The onboarding guide for the Front Office role demonstrates how PMI can streamline these processes, enhance guest satisfaction, and improve operational workflows. 

• More about onboarding role – Front office

Housekeeping

Housekeeping ensures that guest rooms and public areas are clean and well-maintained. The onboarding article for Housekeeping outlines how to use PMI to manage staffing schedules, maintain productivity standards, and uphold cleanliness protocols efficiently. 

• More about onboarding role – Housekeeping

Kitchen

The Kitchen role involves food preparation and ensuring culinary excellence. The onboarding guide for Kitchen staff explains how PMI assists in managing labor resources, forecasting demand, and maintaining high productivity levels in the culinary department. 

• More about onboarding role – Kitchen
• More about onboarding role – Breakfast
• More about onboarding role – Food cost

Restaurant and Meeting & Event

Staff in this role manage dining services and coordinate events. The onboarding article for Restaurant and Meeting & Event personnel illustrates how PMI can optimize labor scheduling, enhance service delivery, and improve overall guest satisfaction in dining and event settings. 

• More about onboarding role – Restaurant and Meeting & Event

Stewarding

Stewarding is responsible for maintaining cleanliness in kitchen areas and managing inventory of kitchenware. The onboarding guide for Stewarding staff details how to use PMI to efficiently allocate labor resources and ensure adherence to hygiene standards. 

• More about onboarding role – Stewarding

Repair and Maintenance

This role focuses on the upkeep of the hotel’s physical assets. The onboarding article for Repair and Maintenance personnel outlines how PMI can be utilized to schedule maintenance tasks, manage labor hours, and ensure that facilities are in optimal condition. 

•  More about onboarding role – Repair and Maintenance

Bar and Pub

Bar and Pub staff manage beverage services and guest interactions in bar settings. The onboarding guide for Bar and Pub personnel explains how PMI can assist in scheduling, inventory management, and enhancing guest experiences. 

• More about onboarding role – Bar and Pub 

Administration

The Administration role encompasses various support functions that ensure smooth hotel operations. The onboarding article for Administration staff provides insights into how PMI can be leveraged to streamline administrative tasks and improve operational efficiency. 

• ‘More about onboarding role – Administration

More about PMI user roles and access management

PMI user access is managed in the User administration module.

• User roles and access rights explanation