What is Benchmarking in PMI?

Benchmarking allows you to compare your performance against other properties within your group. The properties you have access to view depends on decisions from the group’s head office.

You can choose to compare revenue, productivity or GoGreen. If you want to add or change what you see, please contact support@d2o.com. Please note that any changes will be applied to the whole group so there must be a consensus.

Intended Users

Management Team, Head Office Representatives

How to use Benchmarking?

When choosing to see Month End (ME) for the current period, the report shows the actual data plus the last saved Live forecast.

Adjust the comparative data being viewed in the table via the view options icon in the top right of the screen.

1. Show MAD/MAPE − (available for revenue view only) this shows forecast accuracy.
   1. MAD = Mean Absolute Deviation. (MAD) is a measure of the average absolute distance between each data value and the mean of a data set. Similar to standard deviation, MAD is a parameter or statistic that measures the spread, or variation, in your data.
   2. MAPE = Mean Absolute Percentage Error is a metric that defines the accuracy of a forecasting method. It represents the average of the absolute percentage errors of each entry in a dataset to calculate how accurate the forecasted quantities were in comparison with the actual quantities. 
2. Show Group – Select the groups of properties you want to review. The options available will vary depending on your access rights.
3. View – Select the comparative data to display in Benchmarking. Your actual results will be compared to this. The default is Forecast.
4. Currency – Select which currency you want to view the Benchmarking data in.

What details are displayed?

Revenue displays:

1. Total Revenue
   1. KPI Indicates how your total revenue compares to forecast/budget and Last year. Hover over the triangle to see the values being compared.
      1. Green triangle: Total revenue exceeds selected comparative data (forecast or budget).
      2. Red triangle: Total revenue is less than selected comparative data (forecast or budget).
      3. Up arrow: Total revenue is more than the same period last year.
      4. Down arrow: Total revenue is less than the same period last year.
      5. The percentage is the deviation from selected comparative data (forecast or budget).
         1. A red percentage indicates performance is worse than comparative data, green indicates it is better.
2. Room Revenue
3. RevPAR
4. TRevPAR
5. Occupancy
6. ARR
7. F&B
8. Other Revenue

Productivity displays:

1. PMI adoption index: Most recent PMI adoption index property score.
2. RevPOLU: Revenue Per Operational Labor Unit. (Total revenue divided by total paid hours)
   1. KPI indicates how your RevPOLU compares to forecast/budget and Last year. Hover over the triangle to see the values being compared.
      1. Green triangle: Total revenue exceeds selected comparative data (forecast or budget).
      2. Red triangle: Total revenue is less than selected comparative data (forecast or budget).
      3. Up arrow: Total revenue is more than the same period last year.
      4. Down arrow: Total revenue is less than the same period last year.
      5. The percentage is the deviation from selected comparative data (forecast or budget).
         1. A red percentage indicates performance is worse than comparative data, green indicates it is better.A green triangle if you are above, or red if below forecast or budget, depending on what you have chosen as the target.
3. Absence: Non-productive hours also shown as a percentage of total hours worked.
4. Departments: The respective productivity for each department as defined in the labor cockpit.
5. Food Cost %: The percentage of food revenue that is used for food purchases

GoGreen displays:

1. GoGreen index: The current GoGreen index
2. GoGreen CPOR (cost per occupied room)
3. Resource consumption per guest night

Recommendations

If you have several properties in your hotel group or company, you may compare the headings and totals, and benchmark how well you are doing.