HQ Administrator

Scope: Chain-wide

Role Summary: Top-level role with full access and control over PMI settings and user management.

Can do

• Access and manage all modules across all properties
• Modify PMI configuration and settings
• Manage all users and roles
• Control planning and reporting tools
• Approve and oversee flash reports

Add-ons commonly assigned

• Salary Editor
• GoGreen Admin
• GoGreen Goal Distribution (HQ-only; only d2o can grant)
• TKS/Accounts Mapping
• Restricted Planning Access

HQ Controller

Scope: Chain-wide

Role Summary: Has most of the same operational capabilities as property controllers, but for the entire chain.

Can do

• View and edit flash report numbers across all properties
• Access chain-level planning reports and settings
• Control constants and forecasting

Add-ons (optional)

• Salary Editor
• User Admin
• GoGreen Admin
• GoGreen Goal Distribution
• Restricted Planning Access

Administrator

Scope: Property or Group

Role Summary: Full control over one or more properties; can manage users and settings at the local level.

Can do

• Access all features within assigned properties
• Manage property-specific users and roles
• Adjust planning, forecasting, and reporting tools
• Act as the local controller

Add-ons available

• Salary Editor
• Restricted Planning Access

Controller

Scope: Property or Group

Role Summary: Advanced operational access, including planning and reporting for assigned properties.

Can do

• Use all planning and forecast tools
• Edit constants, driver settings, and staff planning
• Access some chain-level analytics
• Map TKS and account data

Add-ons

• Salary Editor (enables Staff module in P&L)
• User Administration
• CoE analytics R&P suite – chain
• CoE analytics F&B suite – chain
• Restricted Planning Access

Operational Manager

Scope: Property or Group (can only be assigned on property level)

Role Summary: Handles daily operational planning and forecasting, but with limited administrative rights.

Can do

• Submit and adjust forecasts and budgets
• Access and manage all cockpits
• Set min/max hours and driver seasonality
• Adjust productivity targets

Cannot

• Access the Staff module (unless Salary Editor role is added)
• Manage users or system settings

Add-ons

• Salary Editor
• Room Forecast Manager
• User Admin
• Mapping Auditor
• Covers Auditor
• CoE analytics R&P suite – chain
• CoE analytics F&B suite – chain
• GoGreen Planning
• GoGreen User
• Restricted Planning Access

Division/Department Manager

Scope: Department-level only

Role Summary: Similar to an Operational Manager but limited to one department.

Can do

• Edit and submit forecasts/budgets for their department
• Adjust productivity targets within their division

Cannot

• Access data or modules outside their department (e.g., Rooms Live Forecast for other departments)

Add-ons

• Salary Editor
• User Admin
• Rooms Forecast Manager
• Mapping Auditor
• Covers Auditor
• CoE analytics R&P suite – chain
• CoE analytics F&B suite – chain
• GoGreen Planning
• GoGreen User
• Restricted Planning Access

View PMI

Scope: Property or Group

Role Summary: Read-only, view access for R&P and Planning; cannot see Staff in Planning.

Can do

• View Planning and R&P modules
• Check forecasts, targets, and reports

Cannot

• Edit anything
• Access staff planning or sensitive modules

Add-ons

• GoGreen User
• Restricted Planning Access
• Covers Auditor

Add-On Roles Explained

• Salary Editor — access to Staff module in P&L.
• User Admin — access to User Administration module.
• Rooms Forecast Manager — lets Division/Department Managers edit Rooms live forecast.
• Covers Auditor — auditing role (per additional roles list).
• Mapping Auditor — auditing mapping (per additional roles list).
• CoE analytics R&P suite – chain; CoE analytics F&B suite – chain — chain-level analytics add-ons.
• GoGreen User — access to GoGreen cockpits. GoGreen Planning — GoGreen planning access. GoGreen Admin — admin rights in GoGreen. GoGreen Goal Distribution — HQ only (only d2o can grant).
• Restricted Planning Access — removes access to the PMI Planning module.