A cost driver is an operational factor in the department that effects the need for labor, whether that is guests, rooms or revenue. For example, Housekeeping uses rooms occupied last night as a cost driver, because that determines the amount of rooms needing to be cleaned today. The more rooms that must be cleaned, the more labor is needed. In Kitchen, the total food revenue is considered a reasonable measurement to consider the need for labor.

The cost driver is displayed next to non-productive hours in the Cockpit. The columns following the cost driver are for information only and do not affect productivity.

Click here to read more about the Cockpit cost driver.