When room revenue is temporarily depressed due to event shifts or unexpected changes, F&B departments can still set realistic monthly targets using the following approaches: Strategies to Apply: Review Historical Patterns:Â Analyze past periods where similar event-driven revenue drops occurred. Look for trends in F&B performance that can...
Reaching the monthly productivity target is your key goal. Keeping the blue hours bars as close to the yellow line (SMART Forecast) as possible means that you are achieving your daily productivity target. Keep in mind that this is not always possible or desirable for all departments. This will depend on the type of daily activity you have in your...
The rates that you see in the cockpit are picked up from the Budget & Forecast module. In the Budget & Forecast module, you can enter either the rate or total labor cost, depending on the settings chosen. If you work with total labor cost, the labor cost percentage rate in the cockpit is found by dividing the forecasted/budgeted cost by...
Rates are average total labor cost per hour in the department (cockpit). It should include taxes and social charges. These are calculated by dividing the total labor cost by the total number of hours worked.
The planned hours in the time keeping system are only calculated for the length of time that the Schedule Horizon is set. After that, PMI uses the SMART forecast suggested hours. Horizon days are used beyond the period you have scheduled in your time keeping system (changing the days in the Scheduled Horizon does not affect the import of hours...
The Min and Max settings allow you to set the minimum and maximum hours required in a department for each day of the week. Using this function will affect forecasted productivity, as you are manipulating hours needed on slow and high activity days. Consider this carefully before activating these settings. You can activate Min, Max, or both,...
Some departments, such as admin & general and sales, are assigned a fixed number of hours each month regardless of occupancy or activity. These fixed hours may be evenly distributed across weekdays for that particular metric. However, note that the yellow line in the cockpit represents the SMART forecast—not the fixed hours. While fixed hours...
Productivity is calculated by dividing the output in a department (i.e. revenue, rooms occupied, covers) with the number of hours paid for. We differentiate between total productivity, that takes the output divided by the total hours, and operational productivity, that takes the output divided by productive hours only. Example in housekeeping: If...
A cost driver is an operational factor in the department that effects the need for labor, whether that is guests, rooms or revenue. For example, Housekeeping uses rooms occupied last night as a cost driver, because that determines the amount of rooms needing to be cleaned today. The more rooms that must be cleaned, the more labor is needed. In...
The cockpit is only a mirror of what is imported from your timekeeping system. The first thing you need to check is whether all hours have been updated/confirmed/approved in your timekeeping system. Incorrect mapping could be another reason, or there are departments or categories that are unmapped, ignored or mapped to the wrong place. It will be...
Productive hours are paid hours for work connected to a department. Non-productive hours are a paid absence, i.e., there is a cost for the hours although they have not been used for regular work in the department. This could be sick leave paid for by the property, trainings, meetings, etc. Vacation days/paid time off for full time employees...
In the cockpit, you will see three columns displaying hours. Total, Productive and Non-Productive. Productive hours are hours that have been worked and payed for. Non-productive hours are payed hours that have not been worked. Productive and non-productive hours added together will give the sum of the total hours.
To check the hours imported from a time keeping system for a specific date or period, click the plus sign next to the date double, click on time keeping system hours. A list will appear with an overview of the number of productive and non-productive hours imported from which department, position, and category (depending on the settings in your...
The SMART forecast in PMI is a daily breakdown of your monthly productivity/hours forecast. The SMART forecast allocates the month forecast to each day based on the expected activity levels of hotel using the cost driver forecast and historic staffing patterns. This can be used to plan staff schedules in line with the monthly forecast.  Click...