Problem solving

Troubleshooting

Search symptoms and find clear steps toward a resolution.

Troubleshooting

Fallback value when head-office targets are missing

When head-office targets aren't yet available, use the Staffing Guide baseline as your fallback value. This baseline is calculated using PMI's internal logic based on historical…

Schedule · Troubleshooting

Troubleshooting

SMART schedule not updating?

If your SMART schedule isn't updating as expected after clicking Save (which causes the Save button to turn grey), here are key steps to verify and…

Schedule · Troubleshooting

Troubleshooting

How can I change the property name in PMI?

Changing a property name in PMI isn't something users can do themselves. Property names are tied to the system hierarchy and managed centrally by d2o. If…

General issues · Troubleshooting

Troubleshooting

How to activate consolidated views in PMI

Consolidated Views allow you to group properties or brands (e.g., 5-star, regional, or discount chains) and compare their performance across departments.

General issues · Troubleshooting

Troubleshooting

Why do I not have any index?

The Index — formerly called the PMI Index and now officially known as the PMI Adoption Index —measures how effectively a property or department uses PMI…

Adoption index · Troubleshooting

Troubleshooting

Mapping a demo site in PMI

The Mapping Demo is the first step when preparing an anonymous demo site with fictitious departments and property names. It's accessible under Global settings > Mapping…

Home · Troubleshooting