How to confirm that forecast targets are correctly applied
To ensure forecast targets are properly set and reflected in PMI — whether for a coaching session, planning review, or operational check — follow these quick…
Live forecast · Troubleshooting
Problem solving
Troubleshooting
Search symptoms and find clear steps toward a resolution.
What happens when forecasts remain at Staffing-guide defaults?
If a department's forecast isn't updated and remains at the staffing-guide default beyond the expected deadline, the PMI Adoption Index will indeed display this as a…
Labor cockpit · Troubleshooting
Best practice cadence for keeping live forecasts current (for Staff planning)
To ensure your Live Forecast reflects upcoming trade-fair periods — especially for effective staffing — follow this practical cadence:
Live forecast · Troubleshooting
Live forecast warning for One-Off events
Issue: Some dates in the Live forecast may show a red warning triangle , indicating that PMI prediction could not generate an automated forecast for that…
Live forecast · Troubleshooting
How to compare TKS hours with hours in PMI
To compare actual worked hours from your Timekeeping System (TKS) with the scheduled/planned hours in PMI , use the Labor Cockpit:
Labor cockpit · Troubleshooting
How to check if schedules match the demand forecast
To make sure your schedules reflect the current demand, do a quick visual check in the Labor Cockpit:
Labor cockpit · Troubleshooting
F&B insights report looks incorrect or empty?
If your F&B insights report looks incorrect, shows missing values, or doesn't reflect recent activity, try the steps below before escalating. These common checks resolve most…
General issues · Troubleshooting
What Is the Staff module in PMI?
The Staff module is used to manage and maintain the staffing structure for each department, including roles, salary levels, and hourly cost settings.
PMI planning · Troubleshooting
Live forecast shows zero despite formula setup
Some accounts in the Live Forecast column show 0 even though formulas exist. This is sometimes seen when:
PMI planning · Troubleshooting
Requesting user access in PMI
Access changes in PMI can only be made by designated system administrators within your organization. Please contact your internal PMI admin or head office contact to…
Troubleshooting · User administration