How to add staff to a department in the PMI (Manual entry vs Scheduled workflow)
There are two ways to register staff and calculate personnel costs in PMI, depending on the department setup.
PMI planning · Troubleshooting
Problem solving
Troubleshooting
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Why are my SMART hours a straight line?
If your SMART forecast displays a flat line—such as 3 hours per day—it typically indicates that the system is constrained by specific settings, preventing dynamic adjustments…
Labor cockpit · Troubleshooting
Why can’t I edit the forecast for a closed or previous period?
In PMI, forecast periods like May can become locked after a certain point to protect finalized data. If you have the right role (e.g. Operational Manager,…
Live forecast · Troubleshooting
I can’t enter the closing value for food inventory
In PMI, the Closing inventory value for one month automatically becomes the Opening inventory value for the following month. If the field appears locked or non-editable,…
Labor cockpit · Troubleshooting
Why can’t I edit rates for a past month?
Issue: You're trying to change rates (or other values like hours, productivity, or labor costs) for a past month in PMI—like April—but the fields are locked…
Labor cockpit · Troubleshooting
Scroll bar not working on Mac (but works on PC)
Issue: You're unable to scroll or see the scroll bar when using PMI on a Mac, although it works fine on a PC.
General issues · Troubleshooting
Why are my KPI values different in Benchmarking vs Management perspective?
Issue: You're seeing different values for the same KPIs when comparing the Benchmarking module and the Management Perspective.
Management perspective · Troubleshooting
How often is data updated in Portfolio perspective?
The Portfolio Perspective reflects submitted and locked forecasts, along with imported actuals. It does not follow the predictive refresh intervals used in Live forecast modules.
Portfolio perspective · Troubleshooting
How to handle temporary room closures (due to renovation) in PMI
If some rooms are temporarily closed due to renovation, you can adjust your forecasts in PMI to ensure productivity and cost-driver metrics remain accurate.
Live forecast · Troubleshooting
How to check if forecasts have been submitted for the next 3 months
If you want to confirm whether all hotels have submitted their forecasts for the next three months, the steps depend on your access level.
Live forecast · Troubleshooting