How to reference previous Mapping settings in the Mapping accounts view
If you want to use previous mapping decisions as a reference when working with new data, follow these steps:
Mapping accounts · Troubleshooting
Problem solving
Troubleshooting
Search symptoms and find clear steps toward a resolution.
Currency display in Management perspective
In the Management Perspective view, currency is indicated on the right-hand side of the screen—typically shown as a label like K TRY, K EUR, or K…
Management perspective · Troubleshooting
Can I add or customize table columns?
In legacy PMI views — such as Management Perspective, Flash Report, Benchmarking, Portfolio Perspective, Schedule, and Labor Cockpits — tables are static . This means you…
General issues · Troubleshooting
Can I view or customize graphs in the Benchmarking module?
The Benchmarking module in PMI does not support graphs at all — neither in the desktop version nor in the app. It is a table-only feature…
Flash report · Troubleshooting
Why is there a big difference in SMART hours between two months?
If you notice a significant difference in SMART hours between two months — like April and May — the most common explanation is a change in…
Labor cockpit · Troubleshooting
User already exists in the “chain” but cant be found
If you receive a message stating that "the user already exists in the chain" but cannot locate them through a search, follow these steps:
Troubleshooting · User administration
Why does the column in the P&L module not say “Budget” even though I’m working with the Budget version?
You're using the Budget version in the P&L module, but the staff-related column shows a different label—perhaps "Scheduled" or something entirely custom. Here's why that happens…
Budget & forecast · Troubleshooting
Why does the Room nights total in the Cockpit differ from the rooms Live forecast?
Common Cause: In most cases, the discrepancy is due to how the Cost Driver (Room Nights) is configured in the Cockpit.
Flash report · Troubleshooting
Modifying “Other hours” via Data upload center
Yes, "Other Hours" can be modified using the Data upload center in PMI. However, understanding the difference between "Other hours" and "TKS hours" is crucial:
Labor cockpit · Troubleshooting
Worker missing from your schedule?
Hidden but history intact → Deactivated: Name won’t appear in pick‑lists, but past shifts still show in reports. Reactivate by ticking “Active.” Profile gone entirely →…
Schedule · Troubleshooting