If your SMART schedule isn’t updating as expected after clicking Save (which causes the Save button to turn grey), here are key steps to verify and resolve the issue:
- Confirm On-Screen Indicators: After saving, check for the green dashed vertical line in the schedule view. This line marks the end of the Scheduled Horizon and confirms that your updated targets have been applied.
- Review Productivity Targets: Unrealistic or outdated productivity targets can cause inaccurate hour forecasts. Review and adjust targets in the Budget & Forecast module in collaboration with department heads to ensure they reflect actual operational goals.
- Inspect Cost Drivers: Make sure the cost drivers used in forecasting are up to date and relevant to current business activity. Mismatched or legacy drivers may lead to poor SMART hour allocations.
- Check Scheduled Horizon Settings: Ensure the Scheduled Horizon is correctly configured. It determines how far into the future the SMART schedule generates hours. Note: This does not affect imported hours from your Timekeeping System (TKS). If data appears missing, review your TKS mapping settings instead.
- Consider Manual Adjustments: If SMART hours consistently differ from expected trends, use the Staffing Guide to manually adjust the schedule. This can help bridge gaps caused by recent staffing pattern changes or unaccounted-for anomalies.
