PMI Knowledge base

List of all articles in the current, selected, category.

Onboarding

Navigating to any cockpit

Navigate to a cockpit  Whether you’re looking for yesterday’s Food Cost in the Kitchen cockpit or the latest Energy usage in GoGreen, you’ll use the Cockpit to explore performance in PMI. Here’s a quick guide that works for any department or view. 1. Open the Cockpit You can get to the cockpit in two ways: From the Home Screen: Click the Cockpit...

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Onboarding roles overview

PMI offers a range of roles tailored to various operational functions within the hospitality industry. Each role has a dedicated onboarding guide to facilitate seamless integration into the system. Below is an overview of these roles, along with links to their respective onboarding articles:   General Manager (GM) The General Manager...

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PIA chat features

Your own PMI assistant! The PIA chat is currently still in Preview for select properties but is planned to be released in Q4 2025. What is PIA chat? PIA chat is an intelligent digital assistant powered by AI, designed to help you manage your department more efficiently. It provides insights, recommendations, and tools to simplify your workflow....

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Mastering PIA chat for enhanced productivity

Productivity Intelligence Aid (PIA) chat PIA Chat is d2o’s next-generation productivity assistant, powered by GPT-5.1 and built directly into PMI. Designed for hospitality professionals, it streamlines workflows, simplifies complex data, and helps you make faster, smarter decisions. This guide will help you get the most out of PIA if it’s enabled...

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Onboarding roles – Finance

Welcome! PMI is a tool that enables you to easily manage resources such as labor, food, and energy to deliver guest satisfaction while minimizing costs. PMI provides you with the management tools and key insights at the right time. This will allow you to plan effectively, and make timely, well-informed decisions when it comes to staffing and...

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GM Introduction to PMI

What is PMI? PMI is a forecasting and resource management tool that enables you to easily manage resources such as labor, food, and energy to improve consistency in guest service and productivity – thus minimizing costs. It is designed help you excel in a management position, by providing you with the key insights you need to know at the right...

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Onboarding roles – Repair and Maintenance

Welcome!  PMI is a tool that enables you to easily manage resources such as labor, food, and energy to deliver guest satisfaction while minimizing costs.  It is designed help you excel in a management position, by providing you with the key insights you need to know at the right time. This will allow you to plan effectively, and make timely well...

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PMI R&P Best Practice

How to work in PMI? The tasks in PMI follow the Adaptive Resource Management framework (ARM), which focuses on managing resources in a constantly changing environment.  To get the most out of PMI, tasks within each of the 5 ARM steps will need to be completed. Depending on your chain, the exact tasks, deadline and responsible persons may vary,...

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Onboarding roles – Stewarding

Welcome!  PMI is a tool that enables you to easily manage resources such as labor, food, and energy to deliver guest satisfaction while minimizing costs.  It is designed help you excel in a management position, by providing you with the key insights you need to know at the right time. This will allow you to plan effectively, and make timely well...

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Onboarding roles – Restaurant and Meeting & Event

Welcome! PMI is a tool that enables you to easily manage resources such as labor, food, and energy to deliver guest satisfaction while minimizing costs. It is designed help you excel in a management position, by providing you with the key insights you need to know at the right time. This will allow you to plan effectively, and make timely well...

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Onboarding roles – Kitchen

Welcome!  PMI is a tool that enables you to easily manage resources such as labor, food, and energy to deliver guest satisfaction while minimizing costs.  It is designed help you excel in a management position, by providing you with the key insights you need to know at the right time. This will allow you to plan effectively, and make timely well...

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Onboarding roles – Housekeeping

Welcome!  PMI is a tool that enables you to easily manage resources such as labor, food, and energy to deliver guest satisfaction while minimizing costs.  It is designed help you excel in a management position, by providing you with the key insights you need to know at the right time. This will allow you to plan effectively, and make timely well...

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Onboarding roles – Front Office

Welcome to PMI!  PMI is a tool that enables you to easily manage resources such as labor, food, and Energy to deliver guest satisfaction while minimizing costs.  It is designed help you excel in a management position, by providing you with the key insights you need to know at the right time. This will allow you to plan effectively, and make...

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Onboarding roles – Food cost

Welcome!  PMI is a tool that enables you to easily manage resources such as labor, food, and energy to deliver guest satisfaction while minimizing costs.  It is designed help you excel in a management position, by providing you with the key insights you need to know at the right time. This will allow you to plan effectively, and make timely well...

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Onboarding roles – Breakfast

Welcome!  PMI is a tool that enables you to easily manage resources such as labor, food, and energy to deliver guest satisfaction while minimizing costs.  It is designed help you excel in a management position, by providing you with the key insights you need to know at the right time. This will allow you to plan effectively, and make timely well...

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Onboarding roles – Bar and Pub

Welcome! PMI is a tool that enables you to easily manage resources such as labor, food, and energy to deliver guest satisfaction while minimizing costs. It is designed to help you excel in a management position by providing key insights at the right time. This will allow you to plan effectively and make timely, well-informed decisions when it...

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Onboarding roles – Administration

Welcome! PMI is a tool that enables you to easily manage resources such as labor, food, and energy to deliver guest satisfaction while minimizing costs. It is designed to help you excel in a management position by providing key insights at the right time. This will allow you to plan effectively and make timely, well-informed decisions when it...

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