Can I add or customize table columns?
In legacy PMI views — such as Management Perspective, Flash Report, Benchmarking, Portfolio Perspective, Schedule, and Labor Cockpits — tables are static . This means you…
General issues · Troubleshooting
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Knowledge Base
Explore articles, troubleshooting guidance and PMI updates.
Can I view or customize graphs in the Benchmarking module?
The Benchmarking module in PMI does not support graphs at all — neither in the desktop version nor in the app. It is a table-only feature…
Flash report · Troubleshooting
Why is there a big difference in SMART hours between two months?
If you notice a significant difference in SMART hours between two months — like April and May — the most common explanation is a change in…
Labor cockpit · Troubleshooting
User already exists in the “chain” but cant be found
If you receive a message stating that "the user already exists in the chain" but cannot locate them through a search, follow these steps:
Troubleshooting · User administration
Why does the column in the P&L module not say “Budget” even though I’m working with the Budget version?
You're using the Budget version in the P&L module, but the staff-related column shows a different label—perhaps "Scheduled" or something entirely custom. Here's why that happens…
Budget & forecast · Troubleshooting
Why does the Room nights total in the Cockpit differ from the rooms Live forecast?
Common Cause: In most cases, the discrepancy is due to how the Cost Driver (Room Nights) is configured in the Cockpit.
Flash report · Troubleshooting
Modifying “Other hours” via Data upload center
Yes, "Other Hours" can be modified using the Data upload center in PMI. However, understanding the difference between "Other hours" and "TKS hours" is crucial:
Labor cockpit · Troubleshooting
PMI system integration overview
PMI (Productivity Management Intelligence) by d2o integrates with a broad array of source systems across hospitality operations to ingest daily data and support forecasting, reporting, and…
System integration
Collaborative Forecasting with PMI Prediction
This article explains how to use PMI Prediction effectively through collaborative forecasting — a method that combines automated system forecasts with your own expertise. It covers…
Live forecast
Navigating to any cockpit
Whether you're looking for yesterday's Food Cost in the Kitchen cockpit or the latest Energy usage in GoGreen, you'll use the Cockpit to explore performance in…
Onboarding