Which KPI tiles help identify when a team is struggling?
Ignore technical-health tiles (Integration Status, Data-source Status) unless you're troubleshooting missing data – they do not reflect team performance.
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Knowledge Base
Explore articles, troubleshooting guidance and PMI updates.
SMART schedule not updating?
If your SMART schedule isn't updating as expected after clicking Save (which causes the Save button to turn grey), here are key steps to verify and…
Schedule · Troubleshooting
Understanding the Scheduled Horizon and Graph Lines
The Scheduled Horizon in PMI shows how far into the future schedules are active and where PMI's SMART forecast begins.
Labor cockpit · Troubleshooting
How can I change the property name in PMI?
Changing a property name in PMI isn't something users can do themselves. Property names are tied to the system hierarchy and managed centrally by d2o. If…
General issues · Troubleshooting
How to activate consolidated views in PMI
Consolidated Views allow you to group properties or brands (e.g., 5-star, regional, or discount chains) and compare their performance across departments.
General issues · Troubleshooting
Why do I not have any index?
The Index — formerly called the PMI Index and now officially known as the PMI Adoption Index —measures how effectively a property or department uses PMI…
Adoption index · Troubleshooting
Mapping a demo site in PMI
The Mapping Demo is the first step when preparing an anonymous demo site with fictitious departments and property names. It's accessible under Global settings > Mapping…
Home · Troubleshooting
Manually link Forecast revenue from R&P to Planning
To manually link forecast revenue from the Revenue & Productivity (R&P) module to the Planning module in PMI:
PMI planning · Troubleshooting
How to reference previous Mapping settings in the Mapping accounts view
If you want to use previous mapping decisions as a reference when working with new data, follow these steps:
Mapping accounts · Troubleshooting
Currency display in Management perspective
In the Management Perspective view, currency is indicated on the right-hand side of the screen—typically shown as a label like K TRY, K EUR, or K…
Management perspective · Troubleshooting