How to check if increased targets are improving productivity this month
If you've raised productivity targets and want to assess whether they're leading to improved performance, here are the key steps to take:
Profit & loss
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Explore articles, troubleshooting guidance and PMI updates.
F&B insights report looks incorrect or empty?
If your F&B insights report looks incorrect, shows missing values, or doesn't reflect recent activity, try the steps below before escalating. These common checks resolve most…
General issues · Troubleshooting
What Is the Staff module in PMI?
The Staff module is used to manage and maintain the staffing structure for each department, including roles, salary levels, and hourly cost settings.
PMI planning · Troubleshooting
Live forecast shows zero despite formula setup
Some accounts in the Live Forecast column show 0 even though formulas exist. This is sometimes seen when:
PMI planning · Troubleshooting
Requesting user access in PMI
Access changes in PMI can only be made by designated system administrators within your organization. Please contact your internal PMI admin or head office contact to…
Troubleshooting · User administration
Breaking down RevPAR in PMI: ADR vs. Occupancy
If you notice a drop in RevPAR (Revenue per Available Room) and want to identify whether it's due to ADR softness, lower occupancy, or event timing,…
General issues · Troubleshooting
Accessing Group and Chain view in the adoption index
To access Group view or Chain view in the PMI Adoption Index (or GoGreen index ):
Adoption index · Troubleshooting
Using staffing guide values as temporary productivity targets
Using Staffing Guide Values as Temporary Productivity Targets
Troubleshooting
Fallback value when head-office targets are missing
When head-office targets aren't yet available, use the Staffing Guide baseline as your fallback value. This baseline is calculated using PMI's internal logic based on historical…
Schedule · Troubleshooting
Does PMI lock target submissions after a cutoff date?
PMI includes a Period Locking function that allows Revenue Managers or Head Office personnel to lock values after a specific date.
FAQ