Worker missing from your schedule?
Hidden but history intact → Deactivated: Name won’t appear in pick‑lists, but past shifts still show in reports. Reactivate by ticking “Active.” Profile gone entirely →…
Schedule · Troubleshooting
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Knowledge Base
Explore articles, troubleshooting guidance and PMI updates.
Onboarding roles overview
PMI offers a range of roles tailored to various operational functions within the hospitality industry. Each role has a dedicated onboarding guide to facilitate seamless integration…
Onboarding roles
Overview of PMI’s comprehensive management modules
PMI — The Profit Conversion Engine™ by d2o — is a hospitality management platform that helps hotel leaders convert more of their revenue opportunity into profit.…
PMI homepage
PIA chat – R&P and financial context
If you're using the Revenue & Productivity (R&P) module in PMI, keep in mind that this module focuses on revenue and productivity metrics rather than full…
Management perspective · PMI planning · Troubleshooting
How to change covers on historical dates
If you need to update covers on a past date, use the Flash Report instead of Live Forecast. Follow these steps:
Flash report · Live forecast · Troubleshooting
Goal Distribution Tool (GDT)
What is GDT? The GDT helps set long-term sustainability goals at the chain level, breaking them down into property-specific and monthly targets. These targets are visible…
GoGreen · PMI planning · Troubleshooting
Understanding zero OTB in Flash report
In PMI, the Flash Report provides a daily overview of revenue figures, both actual and forecasted, across all departments. Users may encounter situations where the Flash…
Flash report · Live forecast · Troubleshooting
Changing revenue for today & tomorrow in PMI
Key Points to Remember: Budget & Forecast Module changes totals on a monthly basis only. Flash Report allows you to edit historical values. Live Forecast allows…
Budget & forecast · Flash report · Live forecast
Missing labour cost in Portfolio perspective
If you're not seeing any labour cost for some properties in Portfolio Perspective.
Portfolio perspective · Troubleshooting
Where can I see account mapping details?
In the Flash report, when you click on the MTD total toward the bottom of the page, a popup will appear where you can see a…
Flash report