Problem solving

Article

Search symptoms and find clear steps toward a resolution.

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Onboarding roles overview

PMI offers a range of roles tailored to various operational functions within the hospitality industry. Each role has a dedicated onboarding guide to facilitate seamless integration…

Onboarding roles

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Overview of PMI’s comprehensive management modules

PMI — The Profit Conversion Engine™ by d2o — is a hospitality management platform that helps hotel leaders convert more of their revenue opportunity into profit.…

PMI homepage

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Where can I see account mapping details?

In the Flash report, when you click on the MTD total toward the bottom of the page, a popup will appear where you can see a…

Flash report

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How do I use the YTD view option in Profit & Loss?

When viewing Reports in the Profit and Loss module, there are several view options. Click on the view options icon, then the pencil under Report Content.…

Profit & loss

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Benchmarking enhancement – 01.25

A small enhancement has been made to the Benchmarking page. When viewing Productivity, there is now a toggle with the option to view Total productivity or…

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Knowledge base blade in PMI

The Knowledge base blade in PMI is a powerful search tool that helps users quickly find resources, guides, and support. It's represented by a chat bubble…

General user knowledge