Why is PMI showing hours instead of FTE in Budget (Target) & forecast?
If you've selected FTE in the Budget & Forecast module but the system still shows Hours under productivity, here's what to check:
Budget & forecast · Troubleshooting
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Knowledge Base
Explore articles, troubleshooting guidance and PMI updates.
Missing OTB data for a specific department
If you're missing OTB (On The Books) data for a department in PMI (like Breakfast for example), here's what to check:
Mapping accounts · Troubleshooting
FTE looks incorrect — what to check
Tip: Use the calculator icon next to the value to view how the FTE is being calculated.
PMI planning · Troubleshooting
How to tell if a forecast for future months has been submitted
PMI does not send automatic alerts for missing forecasts, but you can check the submission or status in two different modules depending on how your property…
PMI planning · Troubleshooting
How to confirm if P&L accounts are pulling the correct data
To quickly check if the revenue shown in your P&L report matches what's in the Accounts view, and to confirm where the data is coming from…
PMI planning · Troubleshooting
How to activate deactivated accounts in Planning
If you want to reactivate accounts in the Planning module (e.g., accounts that were previously removed from view), follow these steps:
PMI planning · Troubleshooting
Productivity based hours
These are typically used for operational departments where productivity is the main target. When the cost driver (e.g., room nights, revenue) changes, PMI automatically recalculates the…
Labor cockpit · Troubleshooting
How do I validate that the revenue in my P&L report matches the revenue in my accounts view?
To quickly check if the revenue in your P&L report matches the Accounts view, follow these simple steps:
PMI planning · Troubleshooting
How to check which Add-On modules you have enabled in PMI
If you're unsure whether certain PMI modules are enabled for your property or user role, the easiest way to check is by looking at your main…
Home · Troubleshooting
Navigating to GoGreen in PMI
GoGreen helps you track and manage sustainability data across departments. If you're unsure which menu to use or where to find specific views like HoD comments…
General issues · Troubleshooting