If you’re experiencing an issue in PMI, you can reach our support team: Email: support@d2o.com Submit a support ticket: Create a request here No matter how you contact us, we’re here to help get you back on track quickly!
What the Row Colors Mean in the Account Mapping Table The Account Mapping Table uses color indicators to help you quickly understand the status of each row and determine whether any action is required. PMI does not automatically map new accounts; however, it may...
RevPOLU is not displayed in the Flash report. Flash focuses on pacing and performance for each revenue centre using Forecast, Budget, and Last Year as comparison points. Because of this scope, the report does not include RevPOLU as a metric. Flash also uses a...
PMI occasionally feels a bit slower when it’s handling unusually large background tasks — for example, during major data imports or when running heavier forecasting recalculations. Many properties tend to submit budgets and forecasts around the same time at month-end,...
Holiday hours (paid holidays / paid time off) should not be entered into PMI. Only hours that were actually worked, whether regular or overtime, are reported in the system. Paid time off does not contribute to productivity calculations and should be excluded to ensure...
If you’re having trouble deleting a user from PMI, for example, when a colleague leaves your property or their account still appears active, this issue is usually related to how user permissions and property associations are managed. Deleting or removing users...
The d2o customer base continues to grow steadily Here is a snapshot as we head into Q4 2025: 1,000+ hotel chains and properties across multiple markets 21,000+ hoteliers leveraging PMI to improve daily performance <1% adoption of PMI Plus, our most advanced module,...
About PMI Modules and Navigation PMI is structured into modular components to help users navigate tasks efficiently. Understanding how modules, views, and pages are organized will help you find the right workspace quickly—whether you’re analyzing revenue, adjusting...
Scenario: A single day (concert, trade-fair, planned outage, etc.) will spike or dip demand. If you leave it untouched, PMI Prediction will use normal history and likely forecast too low (or too high). After the day passes PMI will auto-classify it as an outlier, but...
Use the “Weight (high → low)” view and follow this checklist in the PMI adoption index. Colour only shows how far off-target a department is.Weight shows how much that miss drags the hotel’s score.Fix the first bar that combines low colour and serious weight—sometimes...