Can’t find RevPOLU in the Flash report
Flash focuses on pacing and performance for each revenue centre using Forecast, Budget, and Last Year as comparison points. Because of this scope, the report does…
Flash report · Troubleshooting
Topic
Troubleshooting
Why PMI might feel slow today
PMI occasionally feels a bit slower when it's handling unusually large background tasks — for example, during major data imports or when running heavier forecasting recalculations.
Troubleshooting
Holiday Hours in PMI
Holiday hours (paid holidays / paid time off) should not be entered into PMI. Only hours that were actually worked, whether regular or overtime, are reported…
Labor cockpit · Troubleshooting
Deleting or Removing Users in PMI
If you're having trouble deleting a user from PMI, for example, when a colleague leaves your property or their account still appears active, this issue is…
Troubleshooting · User administration
Labour cockpit – Understanding Smart MTD vs. Smart Month-End Hours
Smart MTD hours (month-to-date) and Smart Month-End hours represent different time perspectives of the same Smart forecast. Smart MTD shows the cumulative Smart hours up to…
Labor cockpit · Troubleshooting
More than 1000 properties are d2o customers
As adoption grows across all modules, we're proud to support hoteliers in making smarter, greener, and more profitable decisions, every single day.
Troubleshooting
Last Year productivity shows as 0 in Budget & Forecast Issue
The Last Year productivity column in Budget & Forecast may display as 0.00, even though actuals (hours, room nights, revenue) exist for the period.
Budget & forecast · Troubleshooting
PMI navigation — 3 levels to remember
PMI is structured into modular components to help users navigate tasks efficiently. Understanding how modules, views, and pages are organized will help you find the right…
Home · Troubleshooting
Flagging one-off events
Scenario: A single day (concert, trade-fair, planned outage, etc.) will spike or dip demand. If you leave it untouched, PMI Prediction will use normal history and…
Live forecast · Troubleshooting
Which department should I fix first in the PMI Adoption Index dashboard?
Use the " Weight (high → low) " view and follow this checklist in the PMI adoption index.
Adoption index · Troubleshooting