Issue: You’re unable to scroll or see the scroll bar when using PMI on a Mac, although it works fine on a PC. Likely Cause: This is almost always due to a macOS trackpad or mouse setting that hides or disables the scroll bar. What to Do: Go to: System Settings → Appearance (older macOS: System Preferences → General) Check Scroll Bar Settings. Look for the setting: Show scroll bars and choose:...
Issue: You’re seeing different values for the same KPIs when comparing the Benchmarking module and the Management Perspective. Likely Causes & Quick Fixes: Benchmarking data may be delayed Benchmarking updates less frequently than other modules. It can take up to 2 hours to reflect changes made in Management Perspective or Forecasts. What to do: Wait 1–2 hours, then refresh to check for...
The Portfolio Perspective reflects submitted and locked forecasts, along with imported actuals. It does not follow the predictive refresh intervals used in Live forecast modules. Portfolio Perspective Update Schedule PMI updates Portfolio data based on two schedules: Hourly updates covers: Last month Current month Next month Ensures near real-time visibility for the most relevant periods....
If some rooms are temporarily closed due to renovation, you can adjust your forecasts in PMI to ensure productivity and cost-driver metrics remain accurate. 1. Adjust Cost Drivers in the Forecast:Â To reflect reduced room availability: Go to the Revenue forecast view (under Live Forecast) Select the affected period (e.g. renovation month) In the Room nights or Available rooms field, enter the...
If you want to confirm whether all hotels have submitted their forecasts for the next three months, the steps depend on your access level. If you have access to the Planning module: Open the Live Forecast module Use the Submit Several or Approve Several options under the Tools menu The table will show: Each property Latest forecast submission date Status (e.g. Pending, Ready, or Locked) If...
To ensure forecast targets are properly set and reflected in PMI — whether for a coaching session, planning review, or operational check — follow these quick steps: Check the Budget & Forecast Module Go to Budget & Forecast Select the relevant month Confirm that productivity targets and hours are entered for all departments Review the Labor Cockpit Navigate to the Labor Cockpit for...
If a department’s forecast isn’t updated and remains at the staffing-guide default beyond the expected deadline, the PMI Adoption Index will indeed display this as a hygiene factor. These hygiene factors are marked in red to draw attention and indicate areas requiring action to maintain data integrity and operational efficiency. However, hygiene factors generally do not directly impact the...
To ensure your Live Forecast reflects upcoming trade-fair periods — especially for effective staffing — follow this practical cadence: Monthly Cadence: Update the Live Forecast early Make adjustments to the Live forecast in the Revenue forecast view Do this as soon as trade-fair dates or demand changes become clear, ideally before the 20th of the current month Review key dates for next month...
Issue: Some dates in the Live forecast may show a red warning triangle, indicating that PMI prediction could not generate an automated forecast for that date. This usually happens when:• There is insufficient historical data• Many historical dates for that day have been marked as outliers or excluded What to Look For: A red warning triangle appears next to the date in the Live Forecast This...
To compare actual worked hours from your Timekeeping System (TKS) with the scheduled/planned hours in PMI, use the Labor Cockpit: Steps to Check: Go to the Labor Cockpit Select the relevant department and date range Click the plus sign next to the date to expand the daily detail You’ll see: Scheduled hours (what was planned) TKS hours (what was actually worked and imported from your...