PMI supports a limited number of interface languages. To change your display language: Go to Settings → select your Default Property. Under User Information, locate the Language dropdown. Choose from the available options: English UK, English US, German, Norwegian,...
Geson Perry
Password reset from the login page
How to Reset Your Password:Resetting your password in PMI is straightforward. Follow these steps: Log in to PMI and navigate to the Main Menu. Select Settings from the menu options. On the Settings page, locate the option to Change Password. Enter your current...
How to contact d2o support
If you’re experiencing an issue in PMI, you have several ways to reach our support team: Use the PIA Chat Support Blade (if it is enabled) If PIA Chat can’t resolve your issue, click “No,I still want to talk to support” after its suggestion. This will automatically...
Adding a New Hotel / Chain in PMI R&P
Setting up a brand-new property or chain in PMI R&P involves creating secure interfaces, data mappings, and back-end automations. For data-protection and platform-stability reasons this process can only be performed by d2o’s implementation team. What you can do...
How do I remove an account in PMI Planning?
Important: Accounts that already hold any data (actuals, budget, forecast) cannot be deleted outright. In PMI we de-activate them so they no longer appear in reports or input screens. Step-by-step (de-activating an account) Open the Accounts tool: Planning ▸ Profit...
How to create a chain-level report in Planning
When you build a report in Planning → Report setup, PMI lets you decide who can see and run it.The key setting is the owner / scope of the report. 1. Create the report as usual Go to PMI Planning → Report setup. Click New report (or open an existing draft). Design the...
Quick-reference: spotting trouble before it hurts the bottom-line
For General Managers (GM) Focus on these three tiles or views every morning 1. GM Daily Digest ▸ “Key insights” panel Any insight highlighted in red = the biggest money leak today (labour over-run, food-cost spike, revenue gap). → Ping the relevant HOD and ask: “Have...
What does “Display per unit” do in the percent block?
The "Display per unit" checkbox in the Percent block changes how percentages are calculated and shown. Instead of calculating percentages based on total values, it shows them relative to each operational unit — like per room night, guest, or cover. Use "Display per...
What does “Factor” mean in the value block?
In PMI’s Planning module, the “Factor” option allows you to automatically multiply values from other lines — instead of entering a fixed value or percentage manually. It’s perfect for calculating costs or figures tied to volume or activity levels. Example 1: Laundry...
How to create or customize a report in PMI Planning
In PMI’s Planning module, you can tailor reports to your needs by customizing existing views or creating new ones, provided you have the appropriate user rights. There are two main ways to get report-style outputs. 1. Customize a View in the Accounts Page (most...