Problem solving
Search symptoms and find clear steps toward a resolution.
The Account Mapping Table uses color indicators to help you quickly understand the status of each row and determine whether any action is required. PMI does…
Mapping accounts · Troubleshooting
Flash focuses on pacing and performance for each revenue centre using Forecast, Budget, and Last Year as comparison points. Because of this scope, the report does…
Flash report · Troubleshooting
PMI occasionally feels a bit slower when it's handling unusually large background tasks — for example, during major data imports or when running heavier forecasting recalculations.
Troubleshooting
Holiday hours (paid holidays / paid time off) should not be entered into PMI. Only hours that were actually worked, whether regular or overtime, are reported…
Labor cockpit · Troubleshooting
If you're having trouble deleting a user from PMI, for example, when a colleague leaves your property or their account still appears active, this issue is…
Troubleshooting · User administration
Smart MTD hours (month-to-date) and Smart Month-End hours represent different time perspectives of the same Smart forecast. Smart MTD shows the cumulative Smart hours up to…
Labor cockpit · Troubleshooting
As adoption grows across all modules, we're proud to support hoteliers in making smarter, greener, and more profitable decisions, every single day.
Troubleshooting
The Last Year productivity column in Budget & Forecast may display as 0.00, even though actuals (hours, room nights, revenue) exist for the period.
Budget & forecast · Troubleshooting
PMI is structured into modular components to help users navigate tasks efficiently. Understanding how modules, views, and pages are organized will help you find the right…
Home · Troubleshooting
Scenario: A single day (concert, trade-fair, planned outage, etc.) will spike or dip demand. If you leave it untouched, PMI Prediction will use normal history and…
Live forecast · Troubleshooting
