Topic

Schedule

Troubleshooting

Fallback value when head-office targets are missing

When head-office targets aren't yet available, use the Staffing Guide baseline as your fallback value. This baseline is calculated using PMI's internal logic based on historical…

Schedule · Troubleshooting

Troubleshooting

SMART schedule not updating?

If your SMART schedule isn't updating as expected after clicking Save (which causes the Save button to turn grey), here are key steps to verify and…

Schedule · Troubleshooting

Troubleshooting

Worker missing from your schedule?

Hidden but history intact → Deactivated: Name won’t appear in pick‑lists, but past shifts still show in reports. Reactivate by ticking “Active.” Profile gone entirely →…

Schedule · Troubleshooting

Troubleshooting

Inability to edit data for a specific period

A "frozen" screen issue could be related to period locking. This would result in an inability to make any modifications to schedules, reports, or other entries…

Labor cockpit · Schedule · Troubleshooting