Troubleshooting
Updated September 8, 2026
Benchmarking reports do not pull data directly from schedules or timesheets , but rely on the saved data in each department's cockpit . If hours are…
Benchmarking · Troubleshooting
Troubleshooting
Updated September 8, 2026
If a department has no historical data , PMI cannot use its SMART algorithms , which rely on past patterns to suggest efficient staffing levels.
Labor cockpit · Troubleshooting
Troubleshooting
Updated September 8, 2026
The Timesheet report doesn't flag issues directly, but there are a few on-screen cues that can help you identify if something's off — particularly when viewing…
General issues · Troubleshooting
Troubleshooting
Updated September 8, 2026
The hours displayed in Schedule, Cockpit, Management perspective, and Benchmarking are always synchronized.
Management perspective · Troubleshooting
Troubleshooting
Updated September 8, 2026
If you need to add or adjust historical hours in PMI (e.g. for last year), manual entry is not done in Budget & Forecast. Instead, you…
Budget & forecast · Troubleshooting
Troubleshooting
Updated September 8, 2026
You can manually enter last year's hours in the Timesheet Cockpit by clicking the pencil icon next to the relevant day and department. This is useful…
Budget & forecast · Troubleshooting
Troubleshooting
Updated September 8, 2026
If you're trying to reuse a formula from one account in another (e.g., from "Kitchen – Paid Holidays" to "Steward – Paid Holidays"), here's how the…
PMI planning · Troubleshooting
Troubleshooting
Updated September 8, 2026
If you've selected FTE in the Budget & Forecast module but the system still shows Hours under productivity, here's what to check:
Budget & forecast · Troubleshooting
Troubleshooting
Updated September 8, 2026
If you're missing OTB (On The Books) data for a department in PMI (like Breakfast for example), here's what to check:
Mapping accounts · Troubleshooting
Troubleshooting
Updated September 8, 2026
Tip: Use the calculator icon next to the value to view how the FTE is being calculated.
PMI planning · Troubleshooting