If you’ve noticed that screenshots captured in CoE appear blank/empty when you open or inspect them, this is expected behavior for Power BI views. Power BI visuals are often rendered dynamically (client-side), and the “image” you see on screen isn’t always stored as a traditional, fully-populated bitmap in a way that survives inspection/export the way a normal webpage would. What actually...
If you’re experiencing an issue in PMI, you can reach our support team: Email: support@d2o.com Submit a support ticket: Create a request here No matter how you contact us, we’re here to help get you back on track quickly!
What the Row Colors Mean in the Account Mapping Table The Account Mapping Table uses color indicators to help you quickly understand the status of each row and determine whether any action is required. PMI does not automatically map new accounts; however, it may automatically remap existing mapped accounts when hierarchy changes occur. Below is an overview of what each color represents and...
RevPOLU is not displayed in the Flash report. Flash focuses on pacing and performance for each revenue centre using Forecast, Budget, and Last Year as comparison points. Because of this scope, the report does not include RevPOLU as a metric. Flash also uses a different calculation methodology: its month-end figures follow revenue-centre pacing logic, whereas RevPOLU is based on unit-level...
PMI occasionally feels a bit slower when it’s handling unusually large background tasks — for example, during major data imports or when running heavier forecasting recalculations. Many properties tend to submit budgets and forecasts around the same time at month-end, but this alone doesn’t normally cause performance issues. It can, however, coincide with other intensive processing tasks,...
Holiday hours (paid holidays / paid time off) should not be entered into PMI. Only hours that were actually worked, whether regular or overtime, are reported in the system. Paid time off does not contribute to productivity calculations and should be excluded to ensure accuracy in labour metrics. If employees worked on a holiday, those hours are entered normally as productive hours. If...
If you’re having trouble deleting a user from PMI, for example, when a colleague leaves your property or their account still appears active, this issue is usually related to how user permissions and property associations are managed. Deleting or removing users depends on whether the user exists only at your property level or across the broader PMI system. To resolve common questions and...
Smart MTD hours (month-to-date) and Smart Month-End hours represent different time perspectives of the same Smart forecast.Smart MTD shows the cumulative Smart hours up to the current date, while Smart Month-End shows the full-month projection.The way these hours are calculated may differ depending on how your Smart forecast is configured — either using a primary cost driver only or machine...
The d2o customer base continues to grow steadily Here is a snapshot as we head into Q4 2025: 1,000+ hotel chains and properties across multiple markets 21,000+ hoteliers leveraging PMI to improve daily performance <1% adoption of PMI Plus, our most advanced module, reserved for the truly data-driven elite 57%+ of customers actively using the GoGreen module, aligning operations with...
The Last Year productivity column in Budget & Forecast may display as 0.00, even though actuals (hours, room nights, revenue) exist for the period. Symptoms In Budget & Forecast, LY productivity = 0. In Cockpit, LY hours are visible. In Live Forecast, LY cost drivers are visible. Despite this, productivity is not calculated in Budget & Forecast. Cause This might not be a bug....