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Troubleshooting

Changing revenue for today & tomorrow in PMI

Key Points to Remember: Budget & Forecast Module changes totals on a monthly basis only. Flash Report allows you to edit historical values. Live Forecast allows you to edit future values (including today and tomorrow) by switching to “manual.” Steps to edit revenue for historical dates (Past) Open the Flash Report. Expand or select the past date you want to edit; click the plus icon....

Missing labour cost in Portfolio perspective

If you’re not seeing any labour cost for some properties in Portfolio Perspective. Explanation & Resolution: Empty Box Means No Data: In Portfolio Perspective, if a box is empty, it indicates that there are no actuals recorded for that metric. In this case, no labour cost data exists for the property. Simplified View: While PIA offers many options, the intention is to keep the display...

Why is the Save button greyed out in PMI?

This is not an error - it’s expected behavior. In PMI, the Save button acts as an on-screen indicator of whether any changes have been made: When changes are made, the button becomes active (blue) — prompting you to save. Once you’ve clicked Save, or if no changes have been made, the button returns to its grey (disabled) state. This visual cue ensures users don’t accidentally re-save...

Low SMART Hours?

If your cockpit displays unexpectedly low SMART hours, the most common cause is that the Productivity forecast is set too high. Why This Happens: The SMART forecast is calculated by dividing the primary cost driver forecast by the Productivity forecast. When the Productivity forecast is inflated, the resulting SMART hours decrease. What to Do: Review the Productivity Forecast: Check that the...

The Pioneers Behind PMI: From Deadline to Online Empowerment

d2o, short for Deadline2Online, founded in Norway in 2000 by CEO Young N. Nguyen, d2o embraces Scandinavian values of sustainability, shifting hoteliers from deadline-driven tasks to real-time resource optimization. Led by COO Hoang Nguyen, VP of Strategic Initiatives Henrik Gerdin, and CFO Laurence Massem, the team fosters innovation and simplicity while supporting over 10,000 hoteliers...

Providing context for better insights

Issue: Users ask broad questions like “Where is my data?” or “What do these figures tell you about my productivity?”without providing sufficient context or visual input. If you're unsure why specific data or insights aren't displaying as expected, ensure your query includes enough context. You can also use the Query Library, which offers premade queries tailored to common needs—screenshots...

Why is the hours total different in the table and the graph?

The difference in hours comes down to the type of forecast being displayed: Management Forecast (Table): This is the forecast set manually by management, based on their expectations and strategic goals. It reflects planned hours to meet operational needs. SMART Forecast (Yellow Bar in Graph): Generated by PMI’s SMART system, this forecast uses machine learning and historical data to provide a...

Glossary of Terms

Stuck on a term or abbreviation? Check out our PMI Glossary for quick definitions and insights into common terms and abbreviations. Simplify troubleshooting by understanding the language behind the processes! Click here to visit the PMI...