If you notice a significant difference in SMART hours between two months — like April and May — the most common explanation is a change in the Productivity forecast. Quick Explanation SMART hours are calculated using the following formula: SMART Hours = Cost Driver ÷ Productivity Forecast So, if the Productivity forecast is lower in May, even with the same cost driver (like number of covers...
If you receive a message stating that “the user already exists in the chain” but cannot locate them through a search, follow these steps: Steps to Resolve Navigate to Chain Level. Ensure you’re searching from the chain level in the breadcrumb navigation. Users associated with specific properties may not appear unless you’re viewing from the top level. Include Deactivated Users in Search....
You’re using the Budget version in the P&L module, but the staff-related column shows a different label—perhaps “Scheduled” or something entirely custom. Here’s why that happens and how to fix it. The Real Reason: This setting isn’t controlled in the P&L module—it’s actually configured in the Cockpit. To make the column reflect Budget hours rather than another value (like Scheduled),...
Common Cause:In most cases, the discrepancy is due to how the Cost Driver (Room Nights) is configured in the Cockpit. The Cockpit might be using Room Nights from the previous day as a cost driver. The Rooms Live Forecast typically shows Room Nights for the same day. This mismatch leads to differing totals, even if the forecast source and timing are aligned. What to Do: Open the Cost Driver...
Yes, "Other Hours" can be modified using the Data upload center in PMI. However, understanding the difference between "Other hours" and "TKS hours" is crucial: TKS Hours: These are hours imported directly from your external Timekeeping System (TKS). They represent scheduled or actual hours recorded externally and synced with PMI. These hours cannot be edited directly in PMI. Other Hours:...
Hidden but history intact → Deactivated: Name won’t appear in pick‑lists, but past shifts still show in reports. Reactivate by ticking “Active.” Profile gone entirely → Deleted: Worker can’t be found or reactivated (past shift records remain in reports, but profile is permanently removed).
If you’re using the Revenue & Productivity (R&P) module in PMI, keep in mind that this module focuses on revenue and productivity metrics rather than full financial reporting. Since not all cost data is available within R&P, the AI cannot provide full Gross Operating Profit (GOP) calculations. If cost-related insights are needed, AI will only infer potential GOP impacts based on...
If you need to update covers on a past date, use the Flash Report instead of Live Forecast. Follow these steps: Navigate to the Flash Report. Select the historical date you wish to edit. Click on the Edit tool (Pen icon). Manually adjust the covers as needed. Save your changes. Note: Live Forecast is designed for adjusting future covers. Flash Reports handle updates for historical data, such...
What is GDT? The GDT helps set long-term sustainability goals at the chain level, breaking them down into property-specific and monthly targets. These targets are visible in the GoGreen cockpit and Planning pages. Goal Targets Not Displaying Ensure that goals have been properly set and distributed at the chain level. Check if the property has the required data, such as historical usage and...
In PMI, the Flash Report provides a daily overview of revenue figures, both actual and forecasted, across all departments. Users may encounter situations where the Flash Report displays zero On the Books (OTB) data for specific dates leading to concerns about data accuracy. Clarifying OTB in Flash ReportsIt’s important to note that the Flash Report does not directly display OTB figures....