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Troubleshooting

Manually link Forecast revenue from R&P to Planning

To manually link forecast revenue from the Revenue & Productivity (R&P) module to the Planning module in PMI: Go to the P&L module → Accounts. Select the account you want to link (e.g., Room Revenue). Under Source Definition, choose the source data, such as: Hotel Name → Room Revenue (Forecast) Save your changes. This method gives you full control and allows you to override...

How to reference previous Mapping settings in the Mapping accounts view

If you want to use previous mapping decisions as a reference when working with new data, follow these steps: Go to Mapping Accounts: Access Mapping Accounts from the main dropdown in PMI, or click the red alert box on the Home screen if mapping is required. Select Property and View Options: Choose the relevant property (or “All” if comparing across multiple) and enable all relevant View...

Currency display in Management perspective

In the Management Perspective view, currency is indicated on the right-hand side of the screen—typically shown as a label like K TRY, K EUR, or K USD, depending on the property’s configuration. This denotes that the performance values are displayed in thousands of the selected currency. To confirm or adjust the currency in use, go to Administration → Advanced Settings → Currency Settings....

Can I add or customize table columns?

In legacy PMI views — such as Management Perspective, Flash Report, Benchmarking, Portfolio Perspective, Schedule, and Labor Cockpits — tables are static. This means you cannot: Add new columns (e.g., “Yesterday’s Forecast”) Move columns around Resize or sort columns manually These views are fixed by design and don’t support user-level customization.   Where Table Customization Is...

Can I view or customize graphs in the Benchmarking module?

The Benchmarking module in PMI does not support graphs at all — neither in the desktop version nor in the app. It is a table-only feature designed for data comparison, not visual display. Common Confusion: Flash Report vs. Benchmarking Flash Report (in the PMI app) does include graphs such as lines and bars, and offers visual comparisons. Benchmarking, by contrast, focuses on numeric...

Why is there a big difference in SMART hours between two months?

If you notice a significant difference in SMART hours between two months — like April and May — the most common explanation is a change in the Productivity forecast. Quick Explanation SMART hours are calculated using the following formula: SMART Hours = Cost Driver ÷ Productivity Forecast So, if the Productivity forecast is lower in May, even with the same cost driver (like number of covers...

User already exists in the “chain” but cant be found

If you receive a message stating that “the user already exists in the chain” but cannot locate them through a search, follow these steps:   Steps to Resolve Navigate to Chain Level. Ensure you’re searching from the chain level in the breadcrumb navigation. Users associated with specific properties may not appear unless you’re viewing from the top level. Include Deactivated Users in Search....

Why does the column in the P&L module not say “Budget” even though I’m working with the Budget version?

You’re using the Budget version in the P&L module, but the staff-related column shows a different label—perhaps “Scheduled” or something entirely custom. Here’s why that happens and how to fix it. The Real Reason: This setting isn’t controlled in the P&L module—it’s actually configured in the Cockpit. To make the column reflect Budget hours rather than another value (like Scheduled),...

Why does the Room nights total in the Cockpit differ from the rooms Live forecast?

Common Cause:In most cases, the discrepancy is due to how the Cost Driver (Room Nights) is configured in the Cockpit. The Cockpit might be using Room Nights from the previous day as a cost driver. The Rooms Live Forecast typically shows Room Nights for the same day. This mismatch leads to differing totals, even if the forecast source and timing are aligned. What to Do: Open the Cost Driver...

Modifying “Other hours” via Data upload center

Yes, "Other Hours" can be modified using the Data upload center in PMI. However, understanding the difference between "Other hours" and "TKS hours" is crucial: TKS Hours: These are hours imported directly from your external Timekeeping System (TKS). They represent scheduled or actual hours recorded externally and synced with PMI. These hours cannot be edited directly in PMI. Other Hours:...