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Troubleshooting

Copy Forecast into Budget – What to Use

If you want to copy your forecast into your budget in PMI, the correct method depends on where and how your setup is configured. Which method should I use? Planning (P&L): Use Copy From Reference Budget & Forecast (simple revenue setup): Use Copy (Submit) R&P or template-based setup: Use Upload Centre Rooms & F&B (simple Budget & Forecast setup) If you are working with...

What should I do when I see “Show me how” in the GoGreen Index score?

The Index score shows how well the resource is being managed based on GoGreen best-practice measurements. Click “Show me how” to open the GoGreen Index, where you can see what is impacting your score and what to prioritize. Start by focusing on the lowest-scoring or highest-impact items. Typically, this means: Ensuring recent consumption has been entered Checking that the Live forecast aligns...

How to change available rooms in PMI

If you need to change the number of available rooms in PMI, do it in Live Forecast. How to do it Open Live Forecast Go to Tools Select Available Rooms Enter the updated number of rooms for the relevant dates Save Use this when rooms are temporarily unavailable, for example during renovation, out-of-order periods, or temporary...

Why are some numbers purple, blue, red or orange (amber) in the Live Forecast?

Live Forecast Color Legend (forecast table) Note: This color legend applies only to the values shown in the Live Forecast table. Other views in PMI, such as Sense Check or alert panels, may use similar colors with different meanings. Colors in the Live Forecast table help you quickly understand how a forecast value was created and whether it requires attention. These colors apply to the...

Live Forecast does not match OTB

If Live forecast shows a large gap versus OTB (e.g. OTB = 97 RN and Live = 37 RN), first check the update method. Go to: Live forecast → Tools → Configuration settings Under Live forecast update method, verify: Auto: Updates when new external file is imported Auto: PMI prediction updates daily ✅ (recommended if you do not import forecast files) If “Updates when new external file is imported”...

Why does TKS mapping have proportional cost rates, and what do they affect?

Problem You saw an option in the Timekeeping System (TKS) mapping to assign different proportional cost rates and wondered: “If I pay someone at 20% of the normal rate, why can’t I reduce their hours for RevPOLU / PMI?” Explanation In PMI, hours and cost are handled separately: Hours represent actual worked time and are used in productivity KPIs like RevPOLU. Cost rates in TKS mapping adjust...

Why can’t I edit a calculation in P&L Planning?

If you cannot edit a value or formula in P&L Planning, the reason is usually one of the following: 1. The account has a Source Definition If you see a calculator icon on the account line, the value is controlled by a Source Definition. You cannot type directly in the cell. To adjust it, open the Source Definition and edit the setup there. See: How to populate and edit accounts 2. The...

PMI Views

PMI views are organised by modules, as they appear in the main navigation menu. Some modules are always visible, while others depend on activated features, user roles, or chain configuration. The same view name (for example Cockpit) can exist in different modules and serve different purposes. Administration and Help are not modules by themselves. They are foundational areas in PMI that...

How manual pickups affect Food Revenue when F&B Live Forecast runs on Total level

When the F&B Live Forecast is configured to forecast Total Revenue, any manual pickups are applied to the total Live Forecast amount for the profit center. The pickup itself is not food-specific. How Food Revenue is calculatedFood Revenue is derived from Total Revenue based on: Account mapping. Revenue accounts marked as Food define the historical food share used by PMI. Live Forecast...

Why CoE screenshots can look “empty” when you inspect them

If you’ve noticed that screenshots captured in CoE appear blank/empty when you open or inspect them, this is expected behavior for Power BI views. Power BI visuals are often rendered dynamically (client-side), and the “image” you see on screen isn’t always stored as a traditional, fully-populated bitmap in a way that survives inspection/export the way a normal webpage would. What actually...