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Troubleshooting

How to change available rooms in PMI

If you need to change the number of available rooms in PMI, do it in Live Forecast. How to do it Open Live Forecast Go to Tools Select Available Rooms Enter the updated number of rooms for the relevant dates Save Use this when rooms are temporarily unavailable, for example during renovation, out-of-order periods, or temporary...

Why are some numbers purple, blue, red or orange (amber) in the Live Forecast?

In the Live Forecast, colors highlight special situations that may affect the forecast. Purple – HolidayPurple values indicate that the date is recognized as a holiday. Demand patterns during holidays may differ from normal days. Blue – PMI prediction is constrained by capacityBlue values indicate that PMI predicts the hotel could sell more rooms than the available capacity. The forecast...

Live Forecast does not match OTB

If Live forecast shows a large gap versus OTB (e.g. OTB = 97 RN and Live = 37 RN), first check the update method. Go to: Live forecast → Tools → Configuration settings Under Live forecast update method, verify: Auto: Updates when new external file is imported Auto: PMI prediction updates daily ✅ (recommended if you do not import forecast files) If “Updates when new external file is imported”...

Why does TKS mapping have proportional cost rates, and what do they affect?

Problem You saw an option in the Timekeeping System (TKS) mapping to assign different proportional cost rates and wondered: “If I pay someone at 20% of the normal rate, why can’t I reduce their hours for RevPOLU / PMI?” Explanation In PMI, hours and cost are handled separately: Hours represent actual worked time and are used in productivity KPIs like RevPOLU. Cost rates in TKS mapping adjust...

Why can’t I edit a calculation in P&L Planning?

If you cannot edit a value or formula in P&L Planning, the reason is usually one of the following: 1. The account has a Source Definition If you see a calculator icon on the account line, the value is controlled by a Source Definition. You cannot type directly in the cell. To adjust it, open the Source Definition and edit the setup there. See: How to populate and edit accounts 2. The...

PMI Views

PMI views are organised by modules, as they appear in the main navigation menu. Some modules are always visible, while others depend on activated features, user roles, or chain configuration. The same view name (for example Cockpit) can exist in different modules and serve different purposes. Administration and Help are not modules by themselves. They are foundational areas in PMI that...

How manual pickups affect Food Revenue when F&B Live Forecast runs on Total level

When the F&B Live Forecast is configured to forecast Total Revenue, any manual pickups are applied to the total Live Forecast amount for the profit center. The pickup itself is not food-specific. How Food Revenue is calculatedFood Revenue is derived from Total Revenue based on: Account mapping. Revenue accounts marked as Food define the historical food share used by PMI. Live Forecast...

Why CoE screenshots can look “empty” when you inspect them

If you’ve noticed that screenshots captured in CoE appear blank/empty when you open or inspect them, this is expected behavior for Power BI views. Power BI visuals are often rendered dynamically (client-side), and the “image” you see on screen isn’t always stored as a traditional, fully-populated bitmap in a way that survives inspection/export the way a normal webpage would. What actually...

Why rows turn green, red, blue or grey in the account mapping table

What the Row Colors Mean in the Account Mapping Table The Account Mapping Table uses color indicators to help you quickly understand the status of each row and determine whether any action is required. PMI does not automatically map new accounts; however, it may automatically remap existing mapped accounts when hierarchy changes occur. Below is an overview of what each color represents and...