Holiday Hours in PMI
Holiday hours (paid holidays / paid time off) should not be entered into PMI. Only hours that were actually worked, whether regular or overtime, are reported…
Labor cockpit · Troubleshooting
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Explore articles, troubleshooting guidance and PMI updates.
Deleting or Removing Users in PMI
If you're having trouble deleting a user from PMI, for example, when a colleague leaves your property or their account still appears active, this issue is…
Troubleshooting · User administration
Why don’t I see the spoon and fork icon in account mapping?
The spoon and fork icon are only available on interfaces with Revenue accounts.
Mapping
Labour cockpit – Understanding Smart MTD vs. Smart Month-End Hours
Smart MTD hours (month-to-date) and Smart Month-End hours represent different time perspectives of the same Smart forecast. Smart MTD shows the cumulative Smart hours up to…
Labor cockpit · Troubleshooting
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Troubleshooting
One of my colleagues no longer works here. How do I delete their PMI user and access?
When a user leaves your property, you should remove their access through the User Administration module.
User administration
Report 4 (manual export): Reservation History & Forecast (history_forecast)
This article explains how to export both past and upcoming arrivals and departures data from Opera PMS. Use it to feed PMI with detailed guest flow…
System integration
Report 3 (manual export): Trial Balance (trial_balance)
This guide explains how to export daily revenue and ledger data from Opera PMS — one file per historical date — so your PMI system can…
System integration
Report 2 (manual export): Reservation Forecast, (res_forecast)
This guide covers how to export future projections of room nights, guest nights, and room revenue from Opera PMS. Use this report to populate forward-looking data…
System integration
Report 1 (manual export): Reservation Statistics 1 (res_statistics1)
In this article, you'll learn how to manually export reservation data from Opera PMS—covering metrics like room nights and guest stays. Use this report to generate…
System integration