The Last Year productivity column in Budget & Forecast may display as 0.00, even though actuals (hours, room nights, revenue) exist for the period.

Symptoms

• In Budget & Forecast, LY productivity = 0.
• In Cockpit, LY hours are visible.
• In Live Forecast, LY cost drivers are visible.
• Despite this, productivity is not calculated in Budget & Forecast.

Cause

This might not be a bug.

• Budget & Forecast only displays the last saved Cost Driver values.
• If past months were never saved in Cockpit, LY productivity appears as 0.

Resolution

1. Open Budget & Forecast → Cost Driver tool.
2. Click Save/Update.
   • This re-calculates the cost drivers for all periods (may take 5–10 minutes).
3.  Refresh Budget & Forecast → LY productivity should display correctly as soon as the update is completed.

Notes

• If the issue affects multiple hotels in a chain, support can trigger an auto-save across all cockpits to backfill past years.
• For individual hotels, users can apply the fix manually as described above.