Topic

General issues

Troubleshooting

Navigating to GoGreen in PMI

GoGreen helps you track and manage sustainability data across departments. If you're unsure which menu to use or where to find specific views like HoD comments…

General issues · Troubleshooting

Troubleshooting

Where to view all comments from HoDs in cockpits

In PMI, comments made by Heads of Departments (HoDs) are typically entered directly within their respective departmental cockpits, such as Labor or Revenue cockpits. These comments…

General issues · Troubleshooting

Troubleshooting

Scroll bar not working on Mac (but works on PC)

Issue: You're unable to scroll or see the scroll bar when using PMI on a Mac, although it works fine on a PC.

General issues · Troubleshooting

Troubleshooting

F&B insights report looks incorrect or empty?

If your F&B insights report looks incorrect, shows missing values, or doesn't reflect recent activity, try the steps below before escalating. These common checks resolve most…

General issues · Troubleshooting

Troubleshooting

Breaking down RevPAR in PMI: ADR vs. Occupancy

If you notice a drop in RevPAR (Revenue per Available Room) and want to identify whether it's due to ADR softness, lower occupancy, or event timing,…

General issues · Troubleshooting

Troubleshooting

How can I change the property name in PMI?

Changing a property name in PMI isn't something users can do themselves. Property names are tied to the system hierarchy and managed centrally by d2o. If…

General issues · Troubleshooting

Troubleshooting

How to activate consolidated views in PMI

Consolidated Views allow you to group properties or brands (e.g., 5-star, regional, or discount chains) and compare their performance across departments.

General issues · Troubleshooting

Troubleshooting

Can I add or customize table columns?

In legacy PMI views — such as Management Perspective, Flash Report, Benchmarking, Portfolio Perspective, Schedule, and Labor Cockpits — tables are static . This means you…

General issues · Troubleshooting

Troubleshooting

Why is the Save button greyed out in PMI?

This is not an error – it's expected behavior. In PMI, the Save button acts as an on-screen indicator of whether any changes have been made:

General issues · Troubleshooting