If you’re having trouble deleting a user from PMI, for example, when a colleague leaves your property or their account still appears active, this issue is usually related to how user permissions and property associations are managed. Deleting or removing users depends on whether the user exists only at your property level or across the broader PMI system. To resolve common questions and...
Setting up a brand-new property or chain in PMI R&P involves creating secure interfaces, data mappings, and back-end automations. For data-protection and platform-stability reasons this process can only be performed by d2o’s implementation team. What you can do Supply the property’s fact sheet, PMS/POS interfaces, time-keeping details, and go-live timeline. What we must do for you Create...
General access request (non-Radisson users): Access changes in PMI can only be made by designated system administrators within your organization.Please contact your internal PMI admin or head office contact to request access. If you’re unsure who to contact, reach out to your direct manager or regional support team. Radisson Hotels – Standard procedure If the request comes from a Radisson...
If you receive a message stating that “the user already exists in the chain” but cannot locate them through a search, follow these steps: Steps to Resolve Navigate to Chain Level. Ensure you’re searching from the chain level in the breadcrumb navigation. Users associated with specific properties may not appear unless you’re viewing from the top level. Include Deactivated Users in Search....
Management of user-related requests for some chains and properties are managed centrally and not PMI support. If this is the case for you then kindly open a ticket through your own chain support platform. Below is a general step-by-step guide to request PMI user access on Hotel Kit management platform: Go to the Tasks section. Click on Add Task and select your hotel chain. Proceed to Select...