When head-office targets aren’t yet available, use the Staffing Guide baseline as your fallback value. This baseline is calculated using PMI’s internal logic based on historical data and current cost drivers. If the Staffing Guide baseline leads to a lower RevPOLU than last year, consider setting a higher productivity target manually to maintain momentum and drive continuous...
If your SMART schedule isn’t updating as expected after clicking Save (which causes the Save button to turn grey), here are key steps to verify and resolve the issue: Confirm On-Screen Indicators: After saving, check for the green dashed vertical line in the schedule view. This line marks the end of the Scheduled Horizon and confirms that your updated targets have been applied. Review...
Hidden but history intact → Deactivated: Name won’t appear in pick‑lists, but past shifts still show in reports. Reactivate by ticking “Active.” Profile gone entirely → Deleted: Worker can’t be found or reactivated (past shift records remain in reports, but profile is permanently removed).
If you're experiencing issues with split shifts not showing when printing the schedule without codes, it could be due to the level at which the shift code was created. Here's a brief troubleshooting guide: Check the Shift Code Level: If the shift code was created at the department level, it will only be visible within that specific department. This means that if an employee is working a split...
A "frozen" screen issue could be related to period locking. This would result in an inability to make any modifications to schedules, reports, or other entries for a specific period. Check the Period Locking Settings: This issue is often related to the period locking feature in the PMI system. When a period is locked, it prevents any changes from being made for that time frame. Check the...
FTE, or Full-Time Equivalent, is a unit that measures employee workload. In PMI, FTEs can be displayed in the scheduling module instead of hours, providing a more intuitive understanding of staffing levels. The number of hours a FTE works per day can be set in the cockpit settings. The Staffing guide in PMI uses the determined FTE to suggest daily hours in 0.5 FTE increments, ensuring...
If you're having issues with the custom rows (information and calculation rows) in the PMI Schedule, here are some things to consider: Green Rows: The custom rows in PMI Schedule, both information and calculation rows, are displayed with a green background color. This is a design feature to help users easily identify these rows. Visibility Issues: If one user can see the green rows but...
If you want to change a schedule in PMI, you usually need to be a manager, like a Department Head or Front Office Manager. You can make these changes in the PMI scheduling module's cockpit, for both past and future schedules. Remember, you need to have cockpit owner or administrator rights to change Min/Max settings, which affect the SMART forecast and scheduling.