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Knowledge Base

Explore articles, troubleshooting guidance and PMI updates.

KB Article

Types of cockpits in PMI explained

At the heart of PMI are the various "cockpits", each one designed to help you manage a different part of your operations. From keeping track of…

Cockpit

KB Article

Benefits realization enablement at d2o

Benefits realization enablement (BRE) is designed to ensure that hospitality businesses fully realize productivity improvements. The BRE team works closely with clients, offering continuous support, training,…

General user knowledge

KB Article

Rooms Live forecast: Sense check mode explained

Sense check is a feature to help minimize errors in your data. It highlights potential errors and values that seem extreme so you can review, correct…

Live forecast

KB Article

Weather normalization overview

Weather normalization in the hotel industry is a process used to adjust and standardize performance metrics, such as energy consumption, to account for variations in weather…

GoGreen

KB Article

Weather normalization explained

Weather normalization in the hotel industry is a process used to adjust and standardize performance metrics, such as energy consumption, to account for variations in weather…

GoGreen

Troubleshooting

WalkMe – Step-by-step guidance

The step-by-step guidance previously offered within PMI through the WalkMe tool has been phased out. We have transitioned to providing support directly through our comprehensive knowledge…

General issues · Troubleshooting

Troubleshooting

PIA – Productivity Intelligence Aid

PIA stands for Productivity Intelligence Aid and was the name of a support feature in PM that provided first-line support and assistance. Today we have updated…

General issues · Troubleshooting