How to contact d2o support
If you're experiencing an issue in PMI, you can reach our support team:
Home · Troubleshooting
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PMI navigation — 3 levels to remember
PMI is structured into modular components to help users navigate tasks efficiently. Understanding how modules, views, and pages are organized will help you find the right…
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Switching the temperature from °F to °C (or back)
PMI doesn't have a separate "units" toggle; the temperature follows your personal language/locale.
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Accessing video playlists and tutorials in PMI
Users can find in-app help and video guides in several places within the PMI platform:
Home · Troubleshooting
How to check which Add-On modules you have enabled in PMI
If you're unsure whether certain PMI modules are enabled for your property or user role, the easiest way to check is by looking at your main…
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Mapping a demo site in PMI
The Mapping Demo is the first step when preparing an anonymous demo site with fictitious departments and property names. It's accessible under Global settings > Mapping…
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The Pioneers Behind PMI: From Deadline to Online Empowerment
d2o, short for Deadline2Online, founded in Norway in 2000 by CEO Young N. Nguyen, d2o embraces Scandinavian values of sustainability, shifting hoteliers from deadline-driven tasks to…
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Providing context for better insights
Issue: Users ask broad questions like "Where is my data?" or "What do these figures tell you about my productivity?" without providing sufficient context or visual…
Flash report · General issues · Home
Glossary of Terms
Stuck on a term or abbreviation? Check out our PMI Glossary for quick definitions and insights into common terms and abbreviations. Simplify troubleshooting by understanding the…
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Troubleshoot data in the Import Status view
If Interface Status is "In progress": This indicates that data is actively being imported and is currently in the ingestion queue. It will soon "arrive" and…
Home · Source system import · Troubleshooting