What are fixed hours?
Some departments, such as admin & general and sales, are assigned a fixed number of hours each month regardless of occupancy or activity. These fixed hours…
Cockpit
Topic
FAQ
How is productivity calculated?
Productivity is calculated by dividing the output in a department (i.e. revenue, rooms occupied, covers) with the number of hours paid for. We differentiate between total…
Cockpit
What is a cost driver?
A cost driver is an operational factor in the department that effects the need for labor, whether that is guests, rooms or revenue. For example, Housekeeping…
Cockpit
Why is the total number of hours for the month too low/high?
The cockpit is only a mirror of what is imported from your timekeeping system. The first thing you need to check is whether all hours have…
Cockpit
What are productive and non-productive hours?
Productive hours are paid hours for work connected to a department. Non-productive hours are a paid absence, i.e., there is a cost for the hours although…
Cockpit
How does PMI summarize the hours?
In the cockpit, you will see three columns displaying hours. Total, Productive and Non-Productive. Productive hours are hours that have been worked and payed for. Non-productive…
Cockpit
How can I see the hours that are imported to PMI?
To check the hours imported from a time keeping system for a specific date or period, click the plus sign next to the date double, click…
Cockpit
What is SMART?
The SMART forecast in PMI is a daily breakdown of your monthly productivity/hours forecast . The SMART forecast allocates the month forecast to each day based…
Cockpit
Which rights do my users need?
User rights depend on what role and what department the user should have access to. You need to decide if the user needs editing rights or…
User administration
How do I change my password?
To change your password, enter Settings from the main menu. Here you can edit settings and preferences, including changing your password. Click here to read more…
User administration