If you’re having trouble deleting a user from PMI,  for example, when a colleague leaves your property or their account still appears active, this issue is usually related to how user permissions and property associations are managed. Deleting or removing users depends on whether the user exists only at your property level or across the broader PMI system.

To resolve common questions and issues related to user removal, please refer to the following articles:

• One of my colleagues no longer works here – how do I delete their PMI user and access?
• User Administration Enhancements – March 2024
• User Administration Overview
• Remove User – Property vs. PMI