Can I add or customize table columns?
In legacy PMI views — such as Management Perspective, Flash Report, Benchmarking, Portfolio Perspective, Schedule, and Labor Cockpits — tables...
Troubleshooting
Can I view or customize graphs in the Benchmarking module?
The Benchmarking module in PMI does not support graphs at all — neither in the desktop version nor in the app. It is a table-only feature...
Why is there a big difference in SMART hours between two months?
If you notice a significant difference in SMART hours between two months — like April and May — the most common explanation is a change in the...
User already exists in the “chain” but cant be found
If you receive a message stating that “the user already exists in the chain” but cannot locate them through a search, follow these steps: Steps...
Why does the column in the P&L module not say “Budget” even though I’m working with the Budget version?
You’re using the Budget version in the P&L module, but the staff-related column shows a different label—perhaps “Scheduled” or something...
Why does the Room nights total in the Cockpit differ from the rooms Live forecast?
Common Cause:In most cases, the discrepancy is due to how the Cost Driver (Room Nights) is configured in the Cockpit. The Cockpit might be using...
Modifying “Other hours” via Data upload center
Yes, "Other Hours" can be modified using the Data upload center in PMI. However, understanding the difference between "Other hours" and "TKS...
Worker missing from your schedule?
Hidden but history intact → Deactivated: Name won’t appear in pick‑lists, but past shifts still show in reports. Reactivate by ticking “Active.”...
PIA chat – R&P and financial context
If you’re using the Revenue & Productivity (R&P) module in PMI, keep in mind that this module focuses on revenue and productivity metrics...
How to change covers on historical dates
If you need to update covers on a past date, use the Flash Report instead of Live Forecast. Follow these steps: Navigate to the Flash Report....