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Troubleshooting

Using staffing guide values as temporary productivity targets

Using Staffing Guide Values as Temporary Productivity Targets To use Staffing Guide values as temporary productivity targets in PMI: Go to the Budget & Forecast module Manually enter the staffing-guide values for each department and period Click Save to apply Staffing Guide values appear as green lines in the Labor Cockpit and are based on historical data and forecasted activity. These...

Fallback value when head-office targets are missing

When head-office targets aren’t yet available, use the Staffing Guide baseline as your fallback value. This baseline is calculated using PMI’s internal logic based on historical data and current cost drivers. If the Staffing Guide baseline leads to a lower RevPOLU than last year, consider setting a higher productivity target manually to maintain momentum and drive continuous...

SMART schedule not updating?

If your SMART schedule isn’t updating as expected after clicking Save (which causes the Save button to turn grey), here are key steps to verify and resolve the issue: Confirm On-Screen Indicators: After saving, check for the green dashed vertical line in the schedule view. This line marks the end of the Scheduled Horizon and confirms that your updated targets have been applied. Review...

Understanding the Scheduled Horizon and Graph Lines

The Scheduled Horizon in PMI shows how far into the future schedules are active and where PMI’s SMART forecast begins. In Legacy Tables and Schedule Views: Red vertical line = Today Dashed green vertical line = Scheduled Horizon Beyond the green line, users can manually enter schedules. If left blank, PMI auto-generates SMART hours. In the Day-to-Day (Labor Graph) View: Dotted black vertical...

How to activate consolidated views in PMI

Consolidated Views allow you to group properties or brands (e.g., 5-star, regional, or discount chains) and compare their performance across departments. Step-by-Step Guide Set Up Productivity Departments (Benchmarking Module) Go to Benchmarking in the side menu. Activate the Productivity radio button at the top. Click Tools → Setup Sources. Create a Productivity Department by selecting a...

Why do I not have any index?

The Index — formerly called the PMI Index and now officially known as the PMI Adoption Index—measures how effectively a property or department uses PMI to manage resources and improve productivity. A score of 8.0 is good, and 8.5 or above is considered excellent. Common Issues and what to do: Score Not Updating? The index recalculates automatically every night after midnight CET. → If you’ve...

Mapping a demo site in PMI

The Mapping Demo is the first step when preparing an anonymous demo site with fictitious departments and property names. It’s accessible under Global settings > Mapping Demo in PMI. Note: this feature is available only to d2o employees What’s it for? Use Mapping Demo to create a deployable demo site based on existing chain databases. This is great for demos or training purposes where real...

Manually link Forecast revenue from R&P to Planning

To manually link forecast revenue from the Revenue & Productivity (R&P) module to the Planning module in PMI: Go to the P&L module → Accounts. Select the account you want to link (e.g., Room Revenue). Under Source Definition, choose the source data, such as: Hotel Name → Room Revenue (Forecast) Save your changes. This method gives you full control and allows you to override...

How to reference previous Mapping settings in the Mapping accounts view

If you want to use previous mapping decisions as a reference when working with new data, follow these steps: Go to Mapping Accounts: Access Mapping Accounts from the main dropdown in PMI, or click the red alert box on the Home screen if mapping is required. Select Property and View Options: Choose the relevant property (or “All” if comparing across multiple) and enable all relevant View...