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Troubleshooting

Understanding the Scheduled Horizon and Graph Lines

The Scheduled Horizon in PMI shows how far into the future schedules are active and where PMI’s SMART forecast begins. In Legacy Tables and Schedule Views: Red vertical line = Today Dashed green vertical line = Scheduled Horizon Beyond the green line, users can manually enter schedules. If left blank, PMI auto-generates SMART hours. In the Day-to-Day (Labor Graph) View: Dotted black vertical...

How to activate consolidated views in PMI

Consolidated Views allow you to group properties or brands (e.g., 5-star, regional, or discount chains) and compare their performance across departments. Step-by-Step Guide Set Up Productivity Departments (Benchmarking Module) Go to Benchmarking in the side menu. Activate the Productivity radio button at the top. Click Tools → Setup Sources. Create a Productivity Department by selecting a...

Why do I not have any index?

The Index — formerly called the PMI Index and now officially known as the PMI Adoption Index—measures how effectively a property or department uses PMI to manage resources and improve productivity. A score of 8.0 is good, and 8.5 or above is considered excellent. Common Issues and what to do: Score Not Updating? The index recalculates automatically every night after midnight CET. → If you’ve...

Mapping a demo site in PMI

The Mapping Demo is the first step when preparing an anonymous demo site with fictitious departments and property names. It’s accessible under Global settings > Mapping Demo in PMI. Note: this feature is available only to d2o employees What’s it for? Use Mapping Demo to create a deployable demo site based on existing chain databases. This is great for demos or training purposes where real...

Manually link Forecast revenue from R&P to Planning

To manually link forecast revenue from the Revenue & Productivity (R&P) module to the Planning module in PMI: Go to the P&L module → Accounts. Select the account you want to link (e.g., Room Revenue). Under Source Definition, choose the source data, such as: Hotel Name → Room Revenue (Forecast) Save your changes. This method gives you full control and allows you to override...

How to reference previous Mapping settings in the Mapping accounts view

If you want to use previous mapping decisions as a reference when working with new data, follow these steps: Go to Mapping Accounts: Access Mapping Accounts from the main dropdown in PMI, or click the red alert box on the Home screen if mapping is required. Select Property and View Options: Choose the relevant property (or “All” if comparing across multiple) and enable all relevant View...

Currency display in Management perspective

In the Management Perspective view, currency is indicated on the right-hand side of the screen—typically shown as a label like K TRY, K EUR, or K USD, depending on the property’s configuration. This denotes that the performance values are displayed in thousands of the selected currency. To confirm or adjust the currency in use, go to Administration → Advanced Settings → Currency Settings....

Can I add or customize table columns?

In legacy PMI views — such as Management Perspective, Flash Report, Benchmarking, Portfolio Perspective, Schedule, and Labor Cockpits — tables are static. This means you cannot: Add new columns (e.g., “Yesterday’s Forecast”) Move columns around Resize or sort columns manually These views are fixed by design and don’t support user-level customization.   Where Table Customization Is...

Can I view or customize graphs in the Benchmarking module?

The Benchmarking module in PMI does not support graphs at all — neither in the desktop version nor in the app. It is a table-only feature designed for data comparison, not visual display. Common Confusion: Flash Report vs. Benchmarking Flash Report (in the PMI app) does include graphs such as lines and bars, and offers visual comparisons. Benchmarking, by contrast, focuses on numeric...