Why can’t I edit rates for a past month?
Issue: You’re trying to change rates (or other values like hours, productivity, or labor costs) for a past month in PMI—like April—but the fields...
Troubleshooting
Scroll bar not working on Mac (but works on PC)
Issue: You’re unable to scroll or see the scroll bar when using PMI on a Mac, although it works fine on a PC. Likely Cause: This is almost always...
Why are my KPI values different in Benchmarking vs Management perspective?
Issue: You’re seeing different values for the same KPIs when comparing the Benchmarking module and the Management Perspective. Likely Causes...
How often is data updated in Portfolio perspective?
The Portfolio Perspective reflects submitted and locked forecasts, along with imported actuals. It does not follow the predictive refresh...
How to handle temporary room closures (due to renovation) in PMI
If some rooms are temporarily closed due to renovation, you can adjust your forecasts in PMI to ensure productivity and cost-driver metrics...
How to check if forecasts have been submitted for the next 3 months
If you want to confirm whether all hotels have submitted their forecasts for the next three months, the steps depend on your access level. If you...
Can’t find RevPOLU in the Flash report
Issue: You’re looking for the RevPOLU (Revenue per Operated Labor Unit) metric in the Flash report, but it’s not there. Explanation: The Flash...
How to confirm that forecast targets are correctly applied
To ensure forecast targets are properly set and reflected in PMI — whether for a coaching session, planning review, or operational check — follow...
What happens when forecasts remain at Staffing-guide defaults?
If a department’s forecast isn’t updated and remains at the staffing-guide default beyond the expected deadline, the PMI Adoption Index will...
Best practice cadence for keeping live forecasts current (for Staff planning)
To ensure your Live Forecast reflects upcoming trade-fair periods — especially for effective staffing — follow this practical cadence: Monthly...